Lauren Fleury
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities and customer expectations while maintaining a sense of humor in demanding environments. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender
Rose & Thistle Public House
10.2021 - 01.2024
- Developed a loyal and varied clientele base by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Account Manager, On & Off Prem Sales
Pilot House Distilling
05.2020 - 10.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined internal processes for better efficiency in account management tasks.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Bartender, Lead Server, Banquet Lead
The Dockside Grill
05.2018 - 01.2020
- Provided excellent customer service in a fast paced, find dining setting
- Managed, served and tended bar for various multi-course banquets for up to 40-80 heads at a time
- Promptly and effectively shared specials, cocktails and general recommendations with excellent communication and ease dependent upon daily offerings
Creative Audio Producer
Strategic Media Inc
06.2014 - 01.2018
- Enhanced audio quality by skillfully mixing, editing, and mastering various projects.
- Managed multiple projects simultaneously, ensuring timely delivery of final audio productions.
- Collaborated with clients, artists and production teams to create professional, high-quality soundscapes.
- Delivered exceptional results through meticulous attention to detail during the recording process.
Account Manager
Down East Magazine
10.2015 - 04.2016
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Bachelor of Arts - Philosophy & Journalism
University of Maine Orono
Orono05.2014
Skills
- Beverage Preparation
- Suggestive Selling
- Clear and Effective Communication
- Sales Expertise
- Highly Reliable
- New Hire Training
- Staff Management
- Outgoing Personality
- Engaging Personality
- Responsible Alcohol Service
- Team Training and Development
- Decision Making
Timeline
Bartender
Rose & Thistle Public House
10.2021 - 01.2024
Account Manager, On & Off Prem Sales
Pilot House Distilling
05.2020 - 10.2022
Bartender, Lead Server, Banquet Lead
The Dockside Grill
05.2018 - 01.2020
Account Manager
Down East Magazine
10.2015 - 04.2016
Creative Audio Producer
Strategic Media Inc
06.2014 - 01.2018
Bachelor of Arts - Philosophy & Journalism
University of Maine Orono