Summary
Overview
Work History
Education
References
Timeline
Generic

Lauren Freije

Independence,MO

Summary

Service driven with 9 years in the Automotive Technology industry, from Dealership service advising to working from home managing maintenance for fleet units. I bring education and experience from every side of the business.

Overview

14
14
years of professional experience

Work History

Maintenance Coordinator

Enterprise Fleet Management
Independence, MO
04.2025 - Current
  • Review service tickets for multiple makes and models of fleet units ensuring necessity, cost efficiency and possible warrant coverage.
  • Add any needed preventative maintenance to the estimate and send applicable emails per policy for services that can not be completed.
  • Complete all duties in a set time frame following on up non-responsive shops and non responsive clients per company policy.
  • Provide exceptional customer service to our shops, drivers, and clients ensuring they are back on the road with minimal downtime.

Service Advisor

Hendrick Toyota Merriam
Merriam , KS
03.2016 - 04.2023
  • Provide help to service customers in a high volume dealership from initial drop off to vehicle pick up
  • Legally document customers service requests and/or diagnostic concern and resolution on work orders by asking and obtaining information from both customers and technicians
  • Effectively manage multiple service customers while building trusting relationships and communicating throughout the entire service visit.
  • Determine in house and outside warranty coverage and establish liability when handling factory warranty claims
  • Partner with technicians, parts counter person and outside vendors to manage and follow through on needed repairs.

Server

Cheesecake Factory Inc
Overland Park, Kansas
03.2011 - 03.2016
  • Provide an outstanding guest experience from start to finish while developing relationships and providing a personal experience.
  • Ensure accuracy, timing and quality of food and beverage service through constant follow up.
  • Manage multiple tables and guests in a high paced work environment while assisting the whole team as needed.
  • Helped lead the servers as a designated trainer ensuring new staff members are able to successfully complete required duties and pass all required tests.

Education

Associate of Applied Science - Automotive Technology

Johnson County Community College
Overland Park, KS
05-2015

References

References available upon request.

Timeline

Maintenance Coordinator

Enterprise Fleet Management
04.2025 - Current

Service Advisor

Hendrick Toyota Merriam
03.2016 - 04.2023

Server

Cheesecake Factory Inc
03.2011 - 03.2016

Associate of Applied Science - Automotive Technology

Johnson County Community College

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Lauren Freije