Background in art and design with a strong understanding of design concepts Knowledge of and familiarity with Adobe Creative Suite, including Photoshop, Illustrator, InDesign, Express, After Effects, and Lightroom
Lauren Friedly
Sykesville,MD
Summary
Versatile and dynamic, with a track record of enhancing guest safety and satisfaction at Freedom Swim Club. Excelled in roles requiring first responder skills and strong communication, achieving significant improvements in customer service and team collaboration. Certified in CPR/AED, adept at conflict resolution, and skilled in both group and individual instruction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
Freedom Swim Club
05.2020 - 08.2024
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Production Line Worker
Chesapeake Screen Printing
02.2023 - 05.2023
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
Swim Team Coach
Freedom Swim Club
05.2020 - 08.2022
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Collaborated with swim team coaches to develop successful training plans.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Gymnastics Teacher
Mid Atlantic Gymnastics Center
11.2021 - 05.2022
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Worked with both mentally and physically handicapped people and promoted interactive learning.
Restaurant Hostess
Sykesville Station
08.2020 - 11.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Reported problematic guests to management to foster safe and pleasant environment.
Education
Bachelor of Science - Marketing
Salisbury University
Salisbury, MD05-2026
High School Diploma -
Liberty High School
Eldersburg, MD05-2022
Skills
- Problem-solving aptitude
- Strong communicator
- Group and individual instruction
- Strong client relations
- Dining customer service
- Effective customer upselling
- Conflict resolution techniques
- Certified in CPR/AED
Certification
- Inbound Certified, Hubspot Academy - September 2024-October 2026
- Social Media Marketing Certified, Hubspot Academy - October 2024-November 2026
- Social Media Marketing II Certified, Hubspot Academy - October 2024- November 2026
Interests
Timeline
Production Line Worker
Chesapeake Screen Printing
02.2023 - 05.2023
Gymnastics Teacher
Mid Atlantic Gymnastics Center
11.2021 - 05.2022
Restaurant Hostess
Sykesville Station
08.2020 - 11.2021
Lifeguard
Freedom Swim Club
05.2020 - 08.2024
Swim Team Coach
Freedom Swim Club
05.2020 - 08.2022
- Inbound Certified, Hubspot Academy - September 2024-October 2026
- Social Media Marketing Certified, Hubspot Academy - October 2024-November 2026
- Social Media Marketing II Certified, Hubspot Academy - October 2024- November 2026
Bachelor of Science - Marketing
Salisbury University
High School Diploma -
Liberty High School
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