Lauren Garrison
Virginia Beach,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon/DJC Logistics
06.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Driver's Assistant
E. W. Wylie
02.2022 - 05.2023
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Driver's Assistant
Melton
08.2021 - 02.2022
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Welder
D. T. Read
06.2020 - 07.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Prepared welding equipment to perform advanced welding work.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Collaborated with engineers and designers to create new parts and assemblies.
- Inspected welds for accuracy and conformance to specifications.
Sales Associate
Epic Vapor
05.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Understanding of all products being sold. I.e. :vaporizers, vape juice, accessories, cbd, and kratom.
Sales Associate
AVAIL Vapor
02.2016 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Understanding of all products being sold. I.e. :vaporizers, vape juice: accessories, cbd, and kratom.
Assistant Manager
Floor And Decor
01.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Associate
Floor And Decor
08.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Bob Jones Academy
Greenville, SC05.2012
Skills
- Vape Industry Knowledge
- POS Systems
- Complaint Resolution
- Salesmanship
- Product Knowledge
- Product Promotions
- Cash Handling
- Organizational skills
- Sales techniques
- Positive attitude
- Customer service orientation
- Multitasking
Timeline
Delivery Driver
Amazon/DJC Logistics
06.2023 - Current
Driver's Assistant
E. W. Wylie
02.2022 - 05.2023
Driver's Assistant
Melton
08.2021 - 02.2022
Welder
D. T. Read
06.2020 - 07.2021
Sales Associate
Epic Vapor
05.2019 - 06.2020
Sales Associate
AVAIL Vapor
02.2016 - 05.2019
Assistant Manager
Floor And Decor
01.2015 - 01.2016
Sales Associate
Floor And Decor
08.2013 - 01.2015
High School Diploma -
Bob Jones Academy
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