Lauren Gaston
Chicago,IL
Summary
Offering genuine commitment to customer service and excellent communication skills, ready to thrive in dynamic hospitality environment. Brings eagerness to learn industry-specific practices while contributing strong organizational and interpersonal abilities. Ready to use and develop problem-solving and leadership skills in any leadership role.
Overview
3
3
years of professional experience
Work History
Guest Experience Supervisor
Pursuit Collection
01.2024 - Current
- Implemented detailed plans for special events, resulting in successful execution and memorable experiences for attendees.
- Conducted regular performance evaluations of team members, providing constructive feedback and coaching for continuous improvement.
- Scheduled employee shifts effectively, optimizing coverage during peak hours while minimizing labor costs during slower periods.
- Trained new staff members on company policies, procedures, and guest service standards
- Analyzed guest feedback data to identify areas for improvement, implementing changes to enhance overall satisfaction levels.
Guest Experience Team Leader
Original X Productions
06.2022 - 09.2023
- Assisted Supervisors and Managers with any daily tasks that needed to be completed to enhance the guest experience
- Assisted marketing in any private events to help promote the business
- Provided feedback to the Guest Experience Team Members when needed to lead to better performance in the future
- Worked frontline and closely with guests to ensure that they had the best experience while in our space
Guest Experience Team Member
Original X Productions
11.2021 - 03.2022
- Worked as a frontline team member to provide quality customer service to all guests
- Assisted team leads with any daily tasks
- Worked afterhours to help the quality of the space
- Sat in meetings to ensure the guest experience was up to par and provided valuable feedback
Education
Bachelor of Science - Psychology
University of Illinois At Chicago
Chicago, IL05-2023
Skills
- Complaint handling
- Sales support
- Guest relations management
- Brand representation
- Exceptional communication
- Data entry proficiency
- Policy adherence
- Attention to detail
- Front office operations
- Multitasking
- Reliability
- Computer skills
Timeline
Guest Experience Supervisor
Pursuit Collection
01.2024 - Current
Guest Experience Team Leader
Original X Productions
06.2022 - 09.2023
Guest Experience Team Member
Original X Productions
11.2021 - 03.2022
Bachelor of Science - Psychology
University of Illinois At Chicago
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