Yaidy Sanchez Gonzalez
Saint Paul,MN
Summary
Seeking to maintain a Full-Time position, I am a positive individual, hardworking and excited to learn new career skills. Accomplished Guest Experience Supervisor at Sea Life Minnesota, adept in Guest Relations Management and Problem-Solving, I elevated guest satisfaction and maintained NPS goals through innovative training and marketing strategies.
Overview
8
8
years of professional experience
Work History
Guest Experience Supervisor
Sea Life Minnesota
06.2021 - Current
- Directly responsible for 100+ employees’ training, scheduling and performance.
- Recruit new team members.
- Receive payments by cash, check, credit/debit cards
- Greeted guests upon arrival and offered assistance.
- Responsible for responding to guest feedbacks through Avius Reporting and onsite professionally
- Maintain our NPS at our average goal level
- Reports to the Operations Manager including Senior Leadership Team
- Planned and executed marketing activities to improve property brand and increase revenue
- Co-Champion our Guest Obsession Training, Education Team, Health and Safety Team
- Providing a memorable experience to Guest by going above and beyond
- Began at an entry level position and worked my way up
Guest Experience Shift Lead
Sea Life Minnesota
08.2019 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Guest Experience Host
Sea Life Minnesota
06.2018 - 08.2019
- Resolved guest concerns promptly, leading to increased positive feedback.
- Greeted guests and answered general questions about the attraction.
- Responsible with money management
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Greeted guests upon arrival by providing warm welcome.
Seasonal Worker
Gap
10.2017 - 01.2018
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Pack customer purchases in bags
- Clean Display cases and shelves
- Answer customers questions about merchandise and advise customers on merchandise selection
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Cashier
Panera Bread
02.2017 - 08.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
John F Kennedy High School
Bloomington, MNSkills
Complaint Handling
Sales Support
Guest Relations Management
Brand representation
Guest Services
Time Management
Problem-Solving
Multitasking
Front Desk Operations
Interviewing and Hiring
Payment Processing
Staff Training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Guest Obsessions Award from North America Team by providing Guest Obsession moment recognized by General Managers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Supervisor
Sea Life Minnesota
06.2021 - Current
Guest Experience Shift Lead
Sea Life Minnesota
08.2019 - 06.2021
Guest Experience Host
Sea Life Minnesota
06.2018 - 08.2019
Seasonal Worker
Gap
10.2017 - 01.2018
Cashier
Panera Bread
02.2017 - 08.2017
High School Diploma -
John F Kennedy High School
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