Summary
Overview
Work History
Education
Skills
Timeline
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Colin Wilby

Buffalo

Summary

Dynamic Guest Experience Supervisor at Buffalo Museum of Science with exceptional communication and complaint handling skills. Proven track record in driving revenue growth through strategic upselling and fostering strong partnerships. Recognized for maintaining high customer satisfaction and a welcoming atmosphere, ensuring repeat business and loyalty. Proficient in cash handling and transaction accuracy.

Overview

7
7
years of professional experience

Work History

Guest Experience Supervisor

Buffalo Museum Of Science
06.2022 - 09.2023
  • Developed strategies for upselling premium services and amenities, driving revenue growth through targeted upselling efforts.
  • Maintained accurate records of daily transactions while reconciling end-of-day reports with cash drawer totals successfully every shift without discrepancies or issues.
  • Managed front desk operations efficiently while maintaining a warm and inviting atmosphere for all guests entering the hotel lobby area.
  • Fostered strong relationships with local businesses partners to create mutually beneficial partnerships that enhanced the overall guest experience.

Guest Service Representative

Buffalo Museum Of Science
01.2022 - 06.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Assistant Landscaper

Adams Nursery
03.2021 - 12.2021
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Maintained a clean and inviting garden center environment for both employees and customers alike.

Front End Supervisor

Price Rite Supermarkets
07.2019 - 12.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Cashier

Price Rite Supermarkets
01.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Science - Clinical Laboratory Technician

Erie Community College
Buffalo, NY
05-2026

Associate of Science - Business Administration

Erie Community College
Buffalo, NY
06-2023

Skills

  • Exceptional communication
  • Complaint handling
  • Multitasking ability
  • Active listening

Timeline

Guest Experience Supervisor

Buffalo Museum Of Science
06.2022 - 09.2023

Guest Service Representative

Buffalo Museum Of Science
01.2022 - 06.2022

Assistant Landscaper

Adams Nursery
03.2021 - 12.2021

Front End Supervisor

Price Rite Supermarkets
07.2019 - 12.2020

Cashier

Price Rite Supermarkets
01.2017 - 07.2019

Associate of Science - Clinical Laboratory Technician

Erie Community College

Associate of Science - Business Administration

Erie Community College

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Colin Wilby