LAUREN GENEST
Hanson
Summary
Dynamic Administrative Assistant with a proven track record at Safe Harbor Tax and Payroll, enhancing productivity through effective scheduling and streamlined office procedures. Skilled in data entry and customer service, I foster strong client relationships while ensuring compliance and accuracy in documentation. A dedicated team player committed to operational excellence.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Safe Harbor Tax and Payroll
01.2021 - 01.2026
- Supported tax preparation process by organizing client documents and ensuring timely submission.
- Managed scheduling for multiple team members to optimize workflow and enhance productivity.
- Implemented filing system improvements, increasing document retrieval efficiency and reducing processing time.
- Assisted in payroll processing, verifying accuracy of employee hours and deductions to ensure compliance.
- Coordinated communication between clients and tax professionals, enhancing client satisfaction through effective follow-up.
- Developed training materials for new administrative staff, fostering knowledge transfer and operational consistency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Administrative Assistant
Pattangall Associates
01.2014 - 01.2021
- Streamlined office procedures using electronic management tools, improving task completion rates and reducing errors.
- Ensured adherence to regulatory guidelines by maintaining accurate records for audits and compliance reviews.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
High School Diploma -
Whitman-Hanson Regional High School
Whitman06-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Customer and client relations
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Recordkeeping
Timeline
Administrative Assistant
Safe Harbor Tax and Payroll
01.2021 - 01.2026
Administrative Assistant
Pattangall Associates
01.2014 - 01.2021
High School Diploma -
Whitman-Hanson Regional High School