LAUREN GEORGE
McKinney,TX
Summary
Dynamic and results-oriented professional with extensive experience at The Home Depot and Sam's Club, excelling in customer satisfaction and team leadership. Demonstrated proficiency in cash management and problem-solving abilities, significantly improving service processes and efficiency. Known for reliability and the ability to multitask, consistently meeting and exceeding employer expectations.
Overview
11
11
years of professional experience
Work History
FRONT END RETAIL CASHIER
The Home Depot
01.2015 - 07.2018
- Processed payments accurately including cash, debit and credit cards, checks, and gift cards
- Consistently met daily goals set by management for customer satisfaction ratings
- Assisted with special promotions by setting up displays and providing additional help as needed
- Maintained accurate records of transactions and sales reports.
CUSTOMER SERVICE SUPERVISOR
Sam's Club
10.2007 - 07.2016
- Resolved escalated customer issues with patience and understanding
- Trained customer service representatives on customer service standards, policies, and procedures
- Maintained up-to-date knowledge of changes in products or services offered by the company
- Provided accurate information to customers on merchandise return policies, refunds, and warranty repairs.
Education
GED -
Mckinney North High School
Mckinney, TX05.2005
Skills
- Multitasking
- Stock replenishment
- Safety enforcement
- Reliable and Responsible
- Security Monitoring
- Reliability and punctuality
- Analytical Skills
- Basic Math Competence
- Problem-solving abilities
- Customer Transactions
- Merchandising Awareness
- Team Leadership
- Promotions understanding
- Adaptable and Flexible
- Price Verification
- Cash Management
- Issue Resolution
References
- KIM MCFERRIN, United Postal Services, (214) 218-7534, logeo4664@gmail.com
- LINDSAY GEORGE, Manager, Dynata, INC, (469) 657-2267, linsdaygeorge2007@gmail.com
Timeline
FRONT END RETAIL CASHIER
The Home Depot
01.2015 - 07.2018
CUSTOMER SERVICE SUPERVISOR
Sam's Club
10.2007 - 07.2016
GED -
Mckinney North High School
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