Lauren George
Havelock,NC
Summary
Experienced customer service representative bringing enthusiasm, dedication and exceptional work ethic. Also trained in food service and retail with management background. High energy and outgoing with a dedication to positive guest relations. Fluent in English and German.
Overview
13
13
years of professional experience
Work History
PCA
Arosa
05.2023 - 12.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
Assistant Store Manager
Wilco Hess/Speedway
03.2013 - 10.2019
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Fulfilled customer shipping needs using UPS and USPS methods
- Trained staff to deliver outstanding customer service
- Recommended and helped customers select merchandise based on their needs
- Exchanged returned merchandise for customers quickly and efficiently
- Trained new employees on company customer service policies and service level standards
- Maintained friendly and professional customer interactions.
Assistant Manager
Dollar Tree
10.2016 - 06.2018
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Offered direction and gave constructive feedback to motivate team members
- Held each team member accountable for achieving brand and performance goals
- Processed shipments and maintained organized stock shelves
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Shift Manager
Which Wich
11.2015 - 02.2016
- Accepted payment from customers and made change as necessary
- Checked the quantity and quality of received products
- Managed food and produce receiving process with 100% accuracy
- Kept drink stations clean and ready for service
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Operated a cash register to process cash, check and credit card transactions.
Direct Support Professional
Life. Inc
01.2024 - Current
Education
High School Diploma -
New Bern High School
New Bern, NC01.2013
Skills
- Customer Service
- Customer Support
- German
- Retail Management
- Store Management Experience
Personal Information
Willing To Relocate: Anywhere
Timeline
Direct Support Professional
Life. Inc
01.2024 - Current
PCA
Arosa
05.2023 - 12.2023
Assistant Manager
Dollar Tree
10.2016 - 06.2018
Shift Manager
Which Wich
11.2015 - 02.2016
Assistant Store Manager
Wilco Hess/Speedway
03.2013 - 10.2019
High School Diploma -
New Bern High School