Lauren Gilbert, MS, PA-C, MBA
Newark,Delaware
Summary
Driven and compassionate healthcare professional with 18+ years hands-on experience in fast-paced hospital environment. Accountable and responsible with a strong focus on patient wellness. Seeking continued opportunity for growth in management and leadership while incorporating clinical acumen. Self-starter and proficient multitasker. Additional skills include knowledge of lean principles in healthcare and financial management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager, Department of Surgery
Nemours/Alfred I. duPont Hospital for Children
06.2018 - Current
- Supervise and schedule Medical Assistant (MA) staff.
- Supervise and schedule Patient Service Representatives (PSRs).
- Responsible for the hiring, on-boarding, and cross-training of MAs and PSRs.
- Responsible for within-scope of practice maintenance (i.e. current BLS) and competencies of MAs; monitoring of the PSR work queues.
- Provide oversight of outpatient care center locations.
- Monitor all clinical and non-clinical care center functions on a daily basis, ensuring appropriate patient services.
- In coordination with Director of Clinical Operations and Ambulatory Care Coordinator, advance department opportunities for cost savings and revenue enhancement.
- Participate in the development and execution of continuous process improvement initiatives.
- Work collaboratively with other department members to ensure service excellence to patients, families, colleagues, and referring physicians.
- Provide verbal and written operational reports to the Director of Clinical Operations.
- Participates in planning and monitoring the budget for defined areas of responsibility.
- Project owner for the Surgical Specialty move to another hospital module due to the expansion of the Advanced Delivery Unit.
Physician Assistant, Department of Orthopaedics
Nemours/Alfred I. duPont Hospital for Children
10.2006 - 06.2018
- Obtain medical history of pediatric orthopaedic patients as an independent provider
- Order and interpret diagnostic imaging and labs
- Refer to and consult with physicians and other healthcare providers
- Manage follow-up patients
- Triage family calls and questions
- Previously served as the Integrated Orthopaedic Value Stream Manager (CI), which focused on project integration across all Nemours locations
Physician Assistant
Brandywine Cosmetic Surgery
08.2006 - 10.2006
- Assisted in the OR
- Assessed and managed follow-up patients
- Ordered pre-op labs
- Triaged patient calls
- Performed excisional biopsies
- Responsible for OR scheduling
Physician Assistant, Department of Neurosurgery
Nemours/Alfred I. duPont Hospital for Children
01.2005 - 08.2006
- Conducted physical examinations
- Ordered diagnostic imaging and labs
- Referred to and consulted other healthcare providers
- Triaged calls and questions
- Performed hospital rounds
- Performed consults
- OR first assist
Education
MBA - Healthcare Administration
Wilmington University
Wilmington, Delaware2015
Master of Science - Physician Assistant Studies
Philadelphia College of Osteopathic Medicine
Philadelphia, Pennsylvania2004
Bachelor of Science - Biology
Washington College
Chestertown, Maryland2000
Skills
- Confident public speaker
- Patient-oriented
- Personal and professional integrity
- 18 years as a clinician
- Relationship and team building
- Sound decision making
- Prioritizing and managing deadlines
- Extensive one year training in lean
- Member of multiple inter-divisional and inter-departmental huddles
- Member of Ambulatory Quality Committee (Delaware Valley)
- Member of Ambulatory Quality Committee (Specialty)
- Active participant of "Ambulatory Intake/Rooming Standardization" sub-committee
- Co-chair of Medical Practice Service and Operational Excellence committee
- Harmony ordering
- Kronos entry
Certification
- NCCPA certified
- BLS certified
- Active Delaware PA-C license
- Due for renewal for Delaware CDS and DEA
Presentations
“Congenital Hand Differences”
- The Pediatric Orthopaedic Practitioners Society Annual Conference, Toronto, Canada, April 2014
References
- Margaret Hetrick, RN, MSN
Clinical Operations Director
Department of Surgery, Nemours/Alfred I. duPont Hospital for Children
Office: (302) 651-5885
- Carolina Clavijo
Patient Service Representative II
Department of Surgery, Nemours/Alfred I. duPont Hospital for Children
Office: (302) 651-4810
- Lynda Kinsey
Medical Assistant II
Department of Surgery, Nemours/Alfred I. duPont Hospital for Children
Office: (302) 651-5887
- Dr. Patrick Barth
Pediatric Otolaryngology, Department of Surgery, Nemours/Alfred I. duPont Hospital for Children
Office: (302) 651-5829
Timeline
Clinical Operations Manager, Department of Surgery
Nemours/Alfred I. duPont Hospital for Children
06.2018 - Current
Physician Assistant, Department of Orthopaedics
Nemours/Alfred I. duPont Hospital for Children
10.2006 - 06.2018
Physician Assistant
Brandywine Cosmetic Surgery
08.2006 - 10.2006
Physician Assistant, Department of Neurosurgery
Nemours/Alfred I. duPont Hospital for Children
01.2005 - 08.2006
MBA - Healthcare Administration
Wilmington University
Master of Science - Physician Assistant Studies
Philadelphia College of Osteopathic Medicine
Bachelor of Science - Biology
Washington College
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