LAUREN GIVOT
Salt Lake City,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Beverage Cart Attendant
Willow Creek Country Club
2025.05 - Current
- Operated POS system to facilitate member charges.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Enhanced guest experience by promptly serving beverages and snacks, always with smile and friendly conversation.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
Customer Service Representative
Atlantic Aviation
2024.11 - 2025.05
- Provide elite-level hospitality to private aviation clientele, coordinating VIP arrivals and amenities.
- Communicate with incoming aircraft to ensure seamless transitions and services for guests.
- Handle reservations, special requests, and high-volume phone communication with professionalism.
- Improved resolution time with effective problem-solving for customer complaints.
Beverage Cart Attendant
Classic Club
2022.09 - 2024.06
- Managed daily inventory, sales records, and guest preferences for efficient operations.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Achieved safe food handling standards by strictly adhering to sanitation guidelines during food preparation and storage processes.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Cultivated rapport with guests to ensure a warm and personalized service experience.
Lead Host
Mastro’s Steakhouse
2021.01 - 2022.01
- Served as the first point of contact in a luxury fine dining environment.
- Managed reservations, special accommodations, and guest seating in a high-pressure setting.
- Trained and led host team in hospitality standards aligned with a refined dining experience.
Fitness Center Receptionist
The Madison Club
2020.01 - 2021.01
- Offered discreet and polished service to exclusive club members.
- Maintained a clean, functional, and guest-ready facility while anticipating personalized member needs.
- Provided concierge-style assistance in a luxury setting with emphasis on confidentiality.
Education
Shadow Hills High School
AA Degree - undefined
College of the Desert
01.2024
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ2027-06
Skills
- Upscale Food & Beverage Service
- Bartending & Beverage Knowledge
- Guest-Focused Communication
- Multitasking in Fast-Paced Environments
- Teamwork & Staff Support
- Elite Clientele Relations
- Conflict Resolution & Service Recovery
- Attention to Detail & Cleanliness Standards
- Alcohol awareness
- Team leadership
ADDITIONAL INFORMATION
- Available for flexible shifts, weekends, and holidays.
- References available upon request.
Timeline
Beverage Cart Attendant
Willow Creek Country Club
2025.05 - Current
Customer Service Representative
Atlantic Aviation
2024.11 - 2025.05
Beverage Cart Attendant
Classic Club
2022.09 - 2024.06
Lead Host
Mastro’s Steakhouse
2021.01 - 2022.01
Fitness Center Receptionist
The Madison Club
2020.01 - 2021.01
AA Degree - undefined
College of the Desert
Shadow Hills High School
Bachelor of Science - Psychology
Grand Canyon University