• Enhanced Guest Experience: Successfully managed high-volume reservations and walk-ins, reducing wait times and increasing guest satisfaction.
• Customer Retention: Built strong relationships with regular guests, contributing to repeat business and positive online reviews.
• Multi-Restaurant Experience: Worked in three different restaurants, adapting to diverse service styles and clientele.
• Managed guest experience by warmly welcoming customers, efficiently coordinating seating, and maintaining an organized waitlist.
• Oversaw reservations and optimized table turnover to maximize revenue while ensuring a seamless dining experience.
• Provided personalized service to high-profile guests and regular customers, ensuring exceptional hospitality and attention to detail.
• Communicated effectively with the front-of-house and kitchen teams to maintain smooth operations, reduce wait times, and enhance overall service.
• Handled customer inquiries and concerns professionally, ensuring guest satisfaction and resolving issues promptly.
• Managed guest experience by warmly welcoming customers, efficiently coordinating seating, and maintaining an organized waitlist.
• Oversaw reservations and optimized table turnover to maximize revenue while ensuring a seamless dining experience.
• Provided personalized service to high-profile guests and regular customers, ensuring exceptional hospitality and attention to detail.
• Communicated effectively with the front-of-house and kitchen teams to maintain smooth operations, reduce wait times, and enhance overall service.
• Handled customer inquiries and concerns professionally, ensuring guest satisfaction and resolving issues promptly.
• Maintained impeccable table presentation, ensuring quick and thorough turnover while upholding restaurant cleanliness and organization.
• Assisted servers and hosts in delivering a seamless dining experience by responding quickly to guest needs.
• Supported high-volume operations during peak hours, demonstrating efficiency and teamwork in a fast-paced environment.
Customer Service & Hospitality
Providing a high-end guest experience with warmth and professionalism
Anticipating guest needs and delivering personalized service
Handling complaints or special requests gracefully and efficiently
Communication & Teamwork
Effectively communicating between front-of-house, back-of-house, and management
Coordinating reservations, seating, and waitlists to optimize the dining flow
Working under pressure while maintaining a friendly and polished demeanor
Organization & Multitasking
Managing high-volume reservations and walk-ins without sacrificing service quality
Balancing multiple tasks at once, from seating guests to assisting with operations
Keeping the host stand organized and running smoothly
Professionalism & Poise
Maintaining a polished, corporate-appropriate appearance
Interacting with VIP and high-profile guests with discretion and professionalism
Representing the restaurant with a refined and welcoming presence
Extracurriculars-
• Varsity Volleyball (and multiple sports before junior year)
• Three School Clubs (including community service)
• Junior Ambulance (300+ service hours)