Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Lauren Glynn

East Quogue

Summary

• Enhanced Guest Experience: Successfully managed high-volume reservations and walk-ins, reducing wait times and increasing guest satisfaction.

• Customer Retention: Built strong relationships with regular guests, contributing to repeat business and positive online reviews.

• Multi-Restaurant Experience: Worked in three different restaurants, adapting to diverse service styles and clientele.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

John Scott's Surf Shop
05.2024 - 09.2024

• Managed guest experience by warmly welcoming customers, efficiently coordinating seating, and maintaining an organized waitlist.

• Oversaw reservations and optimized table turnover to maximize revenue while ensuring a seamless dining experience.

• Provided personalized service to high-profile guests and regular customers, ensuring exceptional hospitality and attention to detail.

• Communicated effectively with the front-of-house and kitchen teams to maintain smooth operations, reduce wait times, and enhance overall service.

• Handled customer inquiries and concerns professionally, ensuring guest satisfaction and resolving issues promptly.

Hostess

Edgewater Restaurant
05.2024 - 09.2024

• Managed guest experience by warmly welcoming customers, efficiently coordinating seating, and maintaining an organized waitlist.

• Oversaw reservations and optimized table turnover to maximize revenue while ensuring a seamless dining experience.

• Provided personalized service to high-profile guests and regular customers, ensuring exceptional hospitality and attention to detail.

• Communicated effectively with the front-of-house and kitchen teams to maintain smooth operations, reduce wait times, and enhance overall service.

• Handled customer inquiries and concerns professionally, ensuring guest satisfaction and resolving issues promptly.

Busser

Sundays On the bay
05.2022 - 09.2023

• Maintained impeccable table presentation, ensuring quick and thorough turnover while upholding restaurant cleanliness and organization.

• Assisted servers and hosts in delivering a seamless dining experience by responding quickly to guest needs.

• Supported high-volume operations during peak hours, demonstrating efficiency and teamwork in a fast-paced environment.

Education

Westhampton Beach High School
Westhampton Beach, NY

Skills

    Customer Service & Hospitality

    Providing a high-end guest experience with warmth and professionalism

    Anticipating guest needs and delivering personalized service

    Handling complaints or special requests gracefully and efficiently

    Communication & Teamwork

    Effectively communicating between front-of-house, back-of-house, and management

    Coordinating reservations, seating, and waitlists to optimize the dining flow

    Working under pressure while maintaining a friendly and polished demeanor

    Organization & Multitasking

    Managing high-volume reservations and walk-ins without sacrificing service quality

    Balancing multiple tasks at once, from seating guests to assisting with operations

    Keeping the host stand organized and running smoothly

    Professionalism & Poise

    Maintaining a polished, corporate-appropriate appearance

    Interacting with VIP and high-profile guests with discretion and professionalism

    Representing the restaurant with a refined and welcoming presence

Certification

CPR certified

Additional Information

Extracurriculars-

• Varsity Volleyball (and multiple sports before junior year)

• Three School Clubs (including community service)

• Junior Ambulance (300+ service hours)

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Hostess

John Scott's Surf Shop
05.2024 - 09.2024

Hostess

Edgewater Restaurant
05.2024 - 09.2024

Busser

Sundays On the bay
05.2022 - 09.2023

Westhampton Beach High School
Lauren Glynn