LAUREN GONZALEZ
6380 Contessa Drive Apt 101,FL
Summary
Dedicated administrative and account professional with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Dental Assistant and Treatment Coordinator
Aspen Dental
Pittsburgh, PA
10.2021 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
General Manager
Family First Vision Care
Winter Park, FL
01.2020 - 10.2021
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Coordinated patient scheduling, monitored patient flow throughout the office and effectively communicated delays
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians
Sales Executive
Maycom Communications
Orlando, FL
08.2019 - 01.2021
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- 2
- Maintained customer satisfaction with quick and professional handling of product returns
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained records related to sales, returns and inventory availability
- Completed orders and organized product deliveries to meet customer timetables
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handling time and productivity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Administrative Assistant
Champions
Lake Nona, FL
08.2018 - 05.2019
- Set and enforce rules to maintain children's safety and create welcoming, caring environments for all children
- Created a safe and engaging learning environment for groups of diverse children with various learning styles
- Consulted with families to discuss activities and behaviors of each child
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
- Developed lessons and activities to promote children's physical and emotional development
- Handled daily administrative tasks efficiently to minimize time away from children
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions
- I quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Created PowerPoint presentations for business development purposes.
- Performed research to collect and record industry data.
- Maintained staff directory and company policy handbook for human resources department.
Skills
- Records Management Software
- Active Listening
- Positive Attitude and Energetic Languages
- Spanish fluent / native
- Data Gathering
- Team Management English fluent
- Calendar Management
- Customer Support Needs Assessment
- Critical Thinking
- Program Optimization
- Originality and Creativity
- Customer Account Management
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant and Treatment Coordinator
Aspen Dental
10.2021 - Current
General Manager
Family First Vision Care
01.2020 - 10.2021
Sales Executive
Maycom Communications
08.2019 - 01.2021
Administrative Assistant
Champions
08.2018 - 05.2019