Lauren Govan
United Mortgage Lending
DETROIT
2
years of professional experience
Personable and organized, bringing strong communication and problem-solving abilities. Familiar with supply chain management and proficient in negotiating contracts and coordinating schedules. Committed to driving efficient vendor relationships and ensuring seamless operations.
Work History
Vendor Coordinator/ Processor Assistant
5 Months- Scheduling appointments with executive-level vendors
- Communication with vendors through outbound phone calls and email
- Maintained clear communication with loan officers, processors, and upper management to facilitate timely results for clients
- Managing a large pipeline
- Oversaw a substantial pipeline of projects, ensuring timely progress and completion.
- Using Adobe to edit confidential documentation
- Developed training resources and coached new colleagues to enhance team onboarding and knowledge transfer
Team Lead
10 Months- Led a team of 15 members to enhance collaboration and productivity.
- Corrected team member errors, creating learning opportunities that enhanced overall team performance
- Developed targeted improvement plans for team members struggling with loan quality to boost their competencies
- Evaluated and authorized time off requests to maintain team workflow.
- Facilitated daily meetings to discuss process and system changes with the team. for discussing process and system changes daily
- Running meetings for discussing process and system changes daily
- Collaborated with managers and team leads to enhance loan quality standards across team members
- Using Power BI to track team member loan quality and improvement
- Approving time off requests
Operations Specialist
10 Months- Loan Estimate Review
- Conducted thorough reviews of loan estimates to ensure clarity and precision
- Processed requests for FHA case numbers to support mortgage applications
- Managed sensitive borrower information to ensure compliance and confidentiality
- Provided mentorship to new hires in both classroom and on-the-job settings (classroom setting and on the floor)
- Verified rate locks on conventional loans for accuracy and compliance on Conventional Loans
Data Analyst
10 Months- Tracked operational errors using Excel to identify areas for improvement.
- Drafted rebuttals for team members to assist team leads during investigations
- Analyzed data trends to identify areas for process improvement.
- Developed and maintained dashboards using Excel and Power BI for performance tracking.
- Led initiatives to streamline reporting processes, enhancing efficiency across departments.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
Education
High School Diploma
Skills
Vendor relationships
Vendor negotiations
Procurement expertise
Logistics management
Supplier management
Supplier negotiations
Microsoft Office Suite
Data analysis
Document management
Process optimization
Data entry
Relationship management
Timeline
Vendor Coordinator/ Processor Assistant
United Mortgage Lending
03.2026 - CurrentRead More
Data Analyst
Continuous Improvement Dept.
08.2024 - 06.2025Read More
Team Lead
United Wholesale Mortgage
08.2024 - 06.2025Read More
Operations Specialist
United Wholesale Mortgage
08.2024 - 06.2025Read More
Clarkston High School
High School Diploma
Read More