Lauren Green

Immediately promoted to TEM upon completion of training due to outstanding training performance and customer satisfaction results. Served as a subject matter resource, allowing new hire employees to shadow and learn workflows and best practices. Applied active listening and problem-solving skills to identify customer needs and improve clarity of messaging and documentation. Utilized analytical and mathematical skills to reconcile financial data and ensure compliance with defined contribution plan procedures. Built trust and rapport through clear communication and a strong understanding of products and services. Consistently met performance metrics while maintaining high standard of customer care.

Created engaging, personalized customer experiences, demonstrating strong creativity and adaptability. Maintained strict attention to detail, ensuring consistency, accuracy and quality. Balanced competing demands, timelines, and interruptions. Successfully managed multiple priorities and effectively communicated with customers in a fast-paced environment while maintaining high quality and professionalism. Detail oriented to ensure quality and accuracy. Trained new hire employees by explaining systems, workflows, and policies in a clear, easy-to-understand manner. Broke down complex procedures into step-by-step guidance to improve confidence and accuracy.

Commitment to constant growth by obtaining several national certifications and staying up to date on latest research. Effective time management and organizational skills to balance multiple classes at multiple locations. Invited to develop new format and given full creative control. Mentored new instructors providing guidance on class structure, cueing and quality class delivery and member engagement. Selected to design and launch a new group fitness format, entrusted with full creative control from concept to implementation.