Hi, I’m
Lauren Grieco
Stirling,New Jersey
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
years of professional experience
Work History
The Summit Area Ymca
Member Service Representative
06.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new memberships.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
Pleasant Valley Community Pool
Customer Relations Representative
06.2019 - 07.2022
Job overview
- Responded to customer requests for membership programs and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Answered membership and service questions, suggesting other offerings to attract potential members.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
County College of MorrisRandolph Township, NJ
Associate of Science from Radiography
06.2026
Watchung Hills Regional High SchoolWarren Township, NJ
High School Diploma
06.2023
Skills
Customer Support, Customer Service, Adhere to Policies and Procedures, Calm and Professional Under Pressure, and I Multitask and Prioritize
Timeline
Member Service Representative
The Summit Area Ymca
06.2022 - Current
Customer Relations Representative
Pleasant Valley Community Pool
06.2019 - 07.2022
County College of Morris
Associate of Science from Radiography
Watchung Hills Regional High School
High School Diploma
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