Lauren Grinnell
Texas Roadhouse
Belleville,IL
3
years of professional experience
Results-driven professional with expertise in customer service and operational efficiency. Committed to delivering exceptional experiences through attention to detail and effective collaboration with team members to enhance productivity.
Offering customer-focused approach with willingness to learn and adapt quickly. Delivers attention to detail and efficiency in handling orders and transactions. Ready to use and develop communication skills and organizational abilities in Desired Position role.
Work History
To-Go Specialist
3 Years 2 Months- Prepared and packaged food orders accurately for timely customer pickup.
- Ensured cleanliness and organization of to-go area, enhancing operational efficiency.
- Assisted customers with menu selections, providing exceptional service and support.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring customer satisfaction.
- Trained new staff on best practices for packaging and customer interaction protocols.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Sales Associate
1 Month- Engaged in inventory management by restocking shelves and organizing product displays.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Psychology
High School Diploma
Skills
Teamwork
Attention to Detail
Efficiency
Moving fast under pressure
Stocking and Organization
Multitasking
Customer Service
Timeline
Sales Associate
Aerie By American Eagle
11.2025 - 12.2025Read More
To-Go Specialist
Texas Roadhouse
06.2023 - CurrentRead More
Southwestern Illinois College
Associate of Arts from Psychology
Read More
O’Fallon Township High School
High School Diploma
Read More