Makai Welfare
Troutman,NC
Summary
I am a motivated and hardworking candidate with experience in customer service and hospitality. I take pride in providing great service, creating a
safe and enjoyable experience for guests, and working well with others. I’m always willing to learn and improve to be as helpful as possible in any
role.
In my previous experiences, I've developed strong customer service and organizational skills in fast-paced environments. I'm experienced in managing high guest volume, multitasking efficiently, and maintaining accuracy under pressure. I'm eager to contribute to a team focused on guest satisfaction, safety, and smooth operations.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Cracker Barrel Old Country Store
Mooresville, NC
04.2025 - Current
- Prepared and packaged to-go orders with attention to presentation and accuracy.
- Managed customer inquiries, providing excellent service during order pickup.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Maintained cleanliness and organization of to-go area for optimal efficiency.
Car Wash Attendant
Sam's Xpress Car Wash
Mooresville, NC
09.2024 - 04.2025
- Operated car wash equipment ensuring consistent quality and service standards.
- Assisted customers with vehicle preparation for washing process, enhancing overall experience.
- Maintained cleanliness of work area and equipment to promote safety and efficiency.
- Collaborated with team members to efficiently clean all cars in a timely manner during peak hours.
Party Host & Server
Chuck E Cheese
Hickory, NC
05.2024 - 02.2025
- Organized and prepared showroom tables, floors, and seating for party waves.
- Exhibited strong communication skills when taking food/drink orders and other requests from party guests.
- Tended to all needed functions of the parties, such as giving parties their arcade play cards, serving food and beverages, setting out desserts, executing the birthday show, paying the parties out, and extensively cleaning in a timely, yet efficient and professional manner.
- Professionally handled all aspects of the job to the best extent, even under intense pressure and peak busy times during holidays and weekends.
- Trained new employees on how to carry out a high-quality party to the highest satisfaction of the party guests.
Front End Customer Service Associate
Publix
Wesley Chapel, FL
10.2023 - 05.2024
- Developed effective relationships with customers through friendly, personable interactions.
- Assisted customers of all ages with bagging groceries, finding items, loading their cart, and transporting groceries to their cars.
- Managed online grocery orders by gathering the items from the shelves, packaging them, and transporting them to their proper destination.
- Took helpful and appropriate actions to resolve customer problems and complaints.
- Cleared the store parking lot of trash, debris, and unattended carts.
Education
High School Diploma -
Career Academy & Technical School
Troutman, NC05-2026
Certification -
CGSP: Certified Guest Service Professional: Tourism
Certification -
ServSafe Food Manager Certification
Certification -
Microsoft Office Specialist Training
Skills
- Strong multitasking
- Phone etiquette
- Teamwork
- Customer satisfaction
- Active listening
- Decision-making
- Cash handling
- Adaptability
- Quick learner
- Initiative-taking
- Problem resolution
Timeline
To-Go Specialist
Cracker Barrel Old Country Store
04.2025 - Current
Car Wash Attendant
Sam's Xpress Car Wash
09.2024 - 04.2025
Party Host & Server
Chuck E Cheese
05.2024 - 02.2025
Front End Customer Service Associate
Publix
10.2023 - 05.2024
High School Diploma -
Career Academy & Technical School
Certification -
CGSP: Certified Guest Service Professional: Tourism
Certification -
ServSafe Food Manager Certification
Certification -
Microsoft Office Specialist Training