Lauren Haskins
San Antonio,TX
Summary
Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
10
10
years of professional experience
Work History
Behavior Technician
Action Behavior Centers
San Antonio, TX
07.2023 - 09.2025
- Facilitated group therapy sessions to instruct on behavior modification techniques.
- Implemented evidence-based practices, including discrete trial teaching and natural environment teaching.
- Supported clients in acquiring self-help skills such as dressing, toileting, and independent eating.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Assisted in the implementation of crisis intervention protocols when needed.
Technical Support Representative
UKG PRO - The DAVIS Companies Contractor
San Antonio, TX
01.2021 - 01.2023
- Utilized advanced product knowledge to resolve customer issues effectively.
- Provided remote assistance for technical issues using screen sharing and control tools.
- Maintained awareness of latest software developments to enhance job expertise.
- Guided customers through phone hardware and software configurations to optimize service functionality.
- Expanded technical knowledge through trade publications, manuals, and diagnostic resources.
- Performed regular maintenance checks on customers' systems.
Benefits Specialist
TaskUs
San Antonio, TX
12.2017 - 08.2020
- Using and Trained in Salesforce program to use as platform for clients email and escalate
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Produced detailed reports and data models to help clients pick optimal plans.
- Put together detailed reports showing plan performance and alternative options.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
Sales Specialist
Victoria's Secret & PINK
San Antonio, TX
11.2015 - 01.2018
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash
- Provided first-rate service to all customers and potential customers
- Restocked and organized merchandise in front lanes
- Maintained current knowledge of store promotions and highlighted sales to customers
- Created and implemented sales strategies to successfully meet company targets.
Education
Graduate Certificate - Esthetician
Ogle School
TX02-2025
Certified Skin Therapist
Dermalogica
San Antonio, TX02-2025
Bachelor of Arts -
The University of Texas At San Antonio
San Antonio, TX05.2023
Skills
- Technical support
- Customer service
- Patient scheduling
- Team collaboration
- Product knowledge
- Display setup
- Phone etiquette
- Positive and professional
- Organizational skills
- Facial massage techniques
- Sanitation maintenance
- Texas licensed esthetician
- Makeup application techniques
- Microdermabrasion treatments
- Multitasking and organization
- Lash and brow tinting
- Customer consultation
- Classic lash technique
- Pre-and Post-wax care
- Hair removal expertise
- Excellent team player
- Superior attention to detail
- Social media marketing
Timeline
Behavior Technician
Action Behavior Centers
07.2023 - 09.2025
Technical Support Representative
UKG PRO - The DAVIS Companies Contractor
01.2021 - 01.2023
Benefits Specialist
TaskUs
12.2017 - 08.2020
Sales Specialist
Victoria's Secret & PINK
11.2015 - 01.2018
Graduate Certificate - Esthetician
Ogle School
Bachelor of Arts -
The University of Texas At San Antonio
Certified Skin Therapist
Dermalogica
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