Lauren Heckathorn
Harker Heights,TX
Summary
Detail-oriented team player with experience in retail merchandising and customer service. Skilled in time management and critical thinking, consistently meeting store goals and enhancing customer satisfaction through collaborative efforts and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
General Merchandiser
HEB Grocery Store
Georgetown, TX
08.2025 - Current
- Supported inventory management by monitoring stock levels and replenishing items as needed.
- Collaborated with team members to ensure prompt restocking of merchandise during peak hours.
- Adapted quickly to changing priorities and seasons by contributing to promotional displays showcasing limited seasonal and specialty items.
- Stayed up-to-date with continuous learning, learning new technology systems and protocols frequently to maintain a positive customer experience.
Beauty Advisor
HEB Grocery Store
Killeen, TX
01.2024 - 08.2025
- Resolved customer inquiries and concerns, fostering a positive shopping environment and loyalty.
- Thrived in a fast-paced environment, multi-tasking between various priorities while still maintaining an eye for detail to each task.
- Built strong relationships with fellow coworkers throughout the store to ensure store standards and selling goals were were being met.
Produce Production
HEB Grocery Store
Killeen, TX
01.2022 - 01.2024
- Collaborated with various departments or worked independently to stay up to date with changing circumstances while ensuring customer satisfaction with products and service.
- Supervised proper stocking and rotation of product on display by working with team, reviewing corporate goals, performance standards, guidelines and policies.
- Maintained flexible hours across night, weekend, and holiday shifts to accommodate changing needs of the department.
- Trained new hires to provide the skills needed to be successful in their new role, improving employee retention rates.
Cashier
HEB Grocery Store
Killeen, TX
05.2017 - 01.2022
- Maintained interpersonal relationships with customers, answering a wide variety of questions and resolving issues that may arise.
- Implemented exceptional time-management and organizational skills to ensure customers got through the checkout line in a timely manner.
- Trained new cashiers on store policies and operational procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Management
Texas A&M University Central Texas
Killeen, TX12-2024
Skills
- In-store support
- Time management
- Customer engagement
- Merchandise planning
- Goal setting and prioritization
- Problem-solving
Timeline
General Merchandiser
HEB Grocery Store
08.2025 - Current
Beauty Advisor
HEB Grocery Store
01.2024 - 08.2025
Produce Production
HEB Grocery Store
01.2022 - 01.2024
Cashier
HEB Grocery Store
05.2017 - 01.2022
BBA - Management
Texas A&M University Central Texas