Lauren Henderson
Wetumpka,AL
Summary
Dynamic professional with a diverse background including, but not limited to administrative assistant, payroll, employee management, monies handling, telephones, furniture refinishing, education, and healthcare. Achieved significant improvements in customer satisfaction at Health Talents International through strong problem-solving abilities and effective communication. Proven expertise in streamlining operations while demonstrating technical proficiency and leadership skills. Career aspirations include further enhancing operational efficiencies in a collaborative environment.
Overview
33
33
years of professional experience
Work History
Home Educator
Henderson Academy
Montgomery, AL
08.2007 - 05.2025
- Facilitated small group instruction sessions focusing on literacy skills.
- Monitored student performance on standardized tests and provided feedback accordingly.
- Fostered an atmosphere of respect among all members of the home education team.
- Maintained detailed records of student attendance, grades, and evaluations.
- Utilized technology resources such as computers, tablets, and software programs as part of instruction.
- Developed lesson plans and activities to meet individual student needs.
- Encouraged creativity through art projects, music lessons, field trips.
- Assessed student progress and developed strategies for improvement.
Furniture Refinisher
Self
Montgomery, AL
01.2012 - 01.2025
- Conducted minor furniture repairs including joint gluing and part replacements.
- Evaluated furniture condition to identify optimal refinishing strategies.
- Consulted with clients regularly throughout projects in order to ensure satisfaction with results.
- Removed old finish from furniture pieces with chemical strippers or mechanical tools such as scrapers and sanders.
- Mixed colors of paint and stain according to customer specifications.
- Dismantled complex items like cabinets and dressers into individual components before beginning any refinishing processes.
- Safely utilized power tools to efficiently complete tasks.
- Kept records of all materials used during each project in order to track costs effectively.
Barista
Wandering Rose Coffee
Montgomery, AL
09.2022 - 05.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Created complex, hand-crafted beverages based upon customer preferences.
Medical Assistant
Health Talents International
Guatemala City, Guatemala
02.2001 - 02.2002
- Assisted in opening of new facility in 2002 with 50-bed ward, exam rooms, pharmacy, and lab.
- Checked vital signs as needed per surgeon requests.
- Monitored surgical incisions and changed dressings.
- Sterilized surgical instruments using autoclave.
- Traveled in four-wheel drive to remote temporary clinics in order to assist with patient's needs.
- Communicated and worked alongside Guatemalan nurses and staff.
- Helped maintain accurate patient charts by updating information regularly.
- Administered IV's under the supervision of a physician.
- Inserted catheters under the supervision of a physician.
- Collected specimens for testing and prepared them for laboratory analysis.
Administrative Assistant
Hospice of Northwest Florida
Pensacola, FL
10.1998 - 10.1999
- Effectively supported the Director of Fundraising for Hospice by organizing daily processes to raise awareness of the charity's work, aims, and objectives.
- Ensured that all fundraising events were effectively planned, marketed, and supported to maximize income potential.
- Processed and recorded donations in financial management software while overseeing the donor database, and ensured that all supporters were appropriately thanked and acknowledged.
- Cultivated community support by developing relationship strategies and advocating through media outlets.
- Conducted research on various topics as requested by management.
- Handled confidential documents in an organized fashion according to established protocol.
Senior Manager, Daily Operations
Sno Biz Shave Ice
Ridgeland, Mississippi
05.1993 - 08.1995
- Oversaw budget management, ensuring alignment with strategic goals and initiatives.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Created detailed reports on project progress for senior management review.
Executive Assistant
New York Life Insurance Co
Jackson, MS
01.1992 - 06.1995
- Managed executive calendars and scheduled appointments efficiently.
- Prepared meeting agendas and organized necessary materials promptly.
- Supported office operations by maintaining supplies and managing vendors.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Education
Some College (No Degree) - Focus on Biology, Chemistry, and Criminal Justice
University of North Florida
Jacksonville, FLSome College (No Degree) - Pre-Nursing
Holmes Community College
Ridgeland, MSSome College (No Degree) - Pre-Nursing
Abilene Christian University
Abilene, TXSkills
- Problem solving
- Active listening
- Interpersonal communication
- Multicultural communication
- Customer service
- Time management
- Motivation
- Organization
- Team management and supervision
- Quick learner traits
Timeline
Barista
Wandering Rose Coffee
09.2022 - 05.2023
Furniture Refinisher
Self
01.2012 - 01.2025
Home Educator
Henderson Academy
08.2007 - 05.2025
Medical Assistant
Health Talents International
02.2001 - 02.2002
Administrative Assistant
Hospice of Northwest Florida
10.1998 - 10.1999
Senior Manager, Daily Operations
Sno Biz Shave Ice
05.1993 - 08.1995
Executive Assistant
New York Life Insurance Co
01.1992 - 06.1995
Some College (No Degree) - Focus on Biology, Chemistry, and Criminal Justice
University of North Florida
Some College (No Degree) - Pre-Nursing
Holmes Community College
Some College (No Degree) - Pre-Nursing
Abilene Christian University
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