Lauren Henke
Yukon
Summary
Accomplished professional with extensive experience in project management and data analysis. Skilled in developing efficient workflows and training teams, driving significant improvements in performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
HCM Supervisor
Paycom Payroll LLC
Oklahoma City
01.2024 - Current
- Developed efficient workflows that enhanced team productivity.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Resolved customer issues promptly, ensuring high satisfaction levels through exceptional service.
- Introduced innovative ideas that contributed to improved team performance.
- Managed employee onboarding processes, ensuring documentation compliance effectively.
- Facilitated training sessions on policies and compliance standards for new employees.
- Assisted in performance reviews and systematically collected feedback from team members.
- Maintained HRIS database for accurate record-keeping and reporting.
COBRA and EDI Team Lead
Paycom Payroll LLC
Oklahoma City
06.2019 - 01.2024
- Led team of 23+ specialists to achieve project goals
- Oversaw client implementation team to ensure successful project delivery
- Specialized in Vision Casting, Metrics Management, task and time management, selection, coaching and development, process management and innovation
- Created and conducted interview process and candidate selection
- Created new COBRA Module with developers, Project Managers, Legal Compliance
- Streamlined backlog to improve project development timelines
Cobra Specialist
Paycom Payroll LLC
Oklahoma City
02.2017 - 06.2019
- Managed and entered COBRA Participant payments
- Implementation of Client setup for COBRA product
- Handled customer service calls, addressing inquiries from clients and COBRA participants
- Managed COBRA compliance for 5500 clients, ensuring adherence to regulations
- Facilitated training sessions for team, enhancing collaboration and efficiency
- created processes to bridge gaps between COBRA and EDI file feed transmissions
EDI Coordinator
Paycom Payroll LLC
Oklahoma City
09.2015 - 02.2017
- Developed and tested 834 files with custom fees for transmission to health insurance carriers, ensuring compliance and accuracy.
- Oversaw project management for seven-week implementation timeline, facilitating collaboration among stakeholders for timely delivery.
- Performed discrepancy reviews and reconciled benefits to resolve issues promptly.
- Conducted training sessions and client calls, enhancing client understanding and engagement with services provided.
Carsales Administrator
Enterprise Rent-A-Car
Edmond
09.2010 - 09.2015
- Streamlined title processes for five regions, improving efficiency.
- Coordinated title management across diverse categories, ensuring smooth operational flow.
- Developed and sanctioned buyer orders to facilitate transactions.
- Applied comprehensive knowledge of title laws across 50 states to support compliance and efficiency.
- Directed training and supervision of four title clerks, improving team capabilities and service delivery.
Accounting Assistant
Enterprise Rent-A-Car
Edmond
07.2008 - 09.2010
- Executed accurate reporting for cash receipts and deposit reconciliation to maintain financial integrity.
- Ensured timely processing of credit card settlements for accurate financial records.
- Maintained accounts payable functions to enhance vendor relationships and ensure timely payments.
- Coordinated collection and entry of W-9 forms for vendor compliance.
- Managed office supply orders and performed general office duties to ensure smooth operations.
- Streamlined customer service operations as front desk receptionist.
- Issued certificates of insurance as requested by clients and partners.
Education
Bachelor of Science - Business Management And HR
University of Central Oklahoma
Edmond, OK05-2025
Skills
- Project management
- Compliance management
- Client implementation
- Workflow optimization
- Data analysis
- Performance evaluation
- Team management
- Talent development
- Employee engagement
- Relationship building
Affiliations
- Volunteer Board Member Edmond Elks Lodge
Timeline
HCM Supervisor
Paycom Payroll LLC
01.2024 - Current
COBRA and EDI Team Lead
Paycom Payroll LLC
06.2019 - 01.2024
Cobra Specialist
Paycom Payroll LLC
02.2017 - 06.2019
EDI Coordinator
Paycom Payroll LLC
09.2015 - 02.2017
Carsales Administrator
Enterprise Rent-A-Car
09.2010 - 09.2015
Accounting Assistant
Enterprise Rent-A-Car
07.2008 - 09.2010
Bachelor of Science - Business Management And HR
University of Central Oklahoma