Lauren Hernandez
Seattle,WA
Summary
Dynamic leader and effective communicator with a proven track record of exceeding service goals at Amtrak. Expert in client account management and staff development, leveraging exceptional problem-solving skills and a customer service-oriented approach to drive business growth. Skilled in project management and proficient in cash management, consistently achieving and surpassing targets.
Overview
6
6
years of professional experience
Work History
Field Engineering Secretary
Amtrak
Seattle, WA
05.2022 - Current
- Managed invoice records to ensure accurate financial documentation.
- Facilitated solutions to contractor billing issues.
- Maintained availability of essential materials required for ongoing property maintenance.
- Led daily job briefings effectively.
- Conducted monthly safety discussions with team members.
- Conducted routine maintenance and inspections on work vehicle.
- Order office supplies
- Oversaw coordination of on-site contractor services.
Front Desk Agent
West Seattle Health Club
Seattle, WA
04.2019 - Current
- Enhanced customer retention through professional greeting and engaging communication.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma - General Studies/Business Marketing
Eisenhower High School
702 South 40th Avenue, Yakima, Wa 989081998
High School Diploma - Fashion Marketing/Electronics
Yakima Valley Technical Skills Center
1120 South 18th Avenue, Yakima, Wa 989021998
Skills
- Safety first
- RWP qualified
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Training development aptitude
- Proficient in cash management
- Client account management
- Effective leader
- Budget development
- Staff training/development
- Employee/Contractor scheduling
- Consistently meet goals
- Efficient multi-tasker
- Project management
- Customer service-oriented
- CPR/AED qualified
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Field Engineering Secretary
Amtrak
05.2022 - Current
Front Desk Agent
West Seattle Health Club
04.2019 - Current
High School Diploma - General Studies/Business Marketing
Eisenhower High School
High School Diploma - Fashion Marketing/Electronics
Yakima Valley Technical Skills Center