Lauren Hess
Kansas City,MO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Adventure Guide
Go Ape Zip Line & Treetop Adventure
Kansas City, MO
04.2025 - Current
- Helped participants enjoy activities while ensuring adherence to protocol.
- Provided safety briefings to customers prior to zip line tour experience.
- Assisted guests in getting into their harnesses properly before they began their tour.
- Inspected safety gear, including helmets, carabiners, and pulleys for any damage or wear.
- Monitored guests throughout the entire tour to ensure safe operation of equipment and course navigation.
- Demonstrated how to use the zip line equipment correctly so that it was safe for all participants.
- Conducted daily maintenance checks on the zipline course, including testing ropes for tension and inspecting platforms for stability.
Game Guide
Breakout KC
Leawood, KS
09.2023 - 02.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided safety briefs and instructions to guests before they began their experience.
- Monitored guest activity behind a monitor, and provided clues and further instruction when needed or prompted.
- Collected money from customers, issuing change when necessary.
- Performed daily upkeep and cleaning of escape room components.
Education
Bachelor of Social Work - Social Work
Park University
Parkville, MO05-2026
High School Diploma -
Blue Valley North High School
Overland Park 05-2020
Skills
- Effective communication
- Instructional skills
- Individual and group coaching
- Activity instruction
- Customer and Service-oriented
- Problem solving
Timeline
Adventure Guide
Go Ape Zip Line & Treetop Adventure
04.2025 - Current
Game Guide
Breakout KC
09.2023 - 02.2025
Bachelor of Social Work - Social Work
Park University
High School Diploma -
Blue Valley North High School
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