Lauren Hickman
Mckenzie,TN
Summary
Seasoned mortgage loan officer transitioning with a wealth of financial expertise seeking new opportunities outside the mortgage industry. Proven track record in client relations, financial analysis and compliance. Adept at leveraging transferable skills to contribute effectively in diverse professional environments. Strong interpersonal and analytical abilities poised for a successful career pivot.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Originator
Regions Bank
08.2020 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Worked with underwriters to fix application problems and resolve issues.
Financial Relationship Consultant
Regions Bank
07.2018 - 08.2020
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Commercial Lender
Centennial Bank
02.2014 - 07.2018
- Managed portfolio of $19 Million, and developed continued growth from client referrals
- Completed loan processes with customers to ensure all inquiries were answered and provided financial counseling as needed
- Cross-sold products, promotions and other services to maximize all interaction with customers.
- Managed assigned loan portfolio for retention, growth and credit.
Sales Representative
Verizon Wireless/ American Cellular
08.2011 - 02.2014
- Created and maintained customer relationships during the sales process by following up on all inquiries and ensuring client satisfaction
- Exhibited excellent communication, relationship building with customers for continued sales
- Trained new employees on sale systems, products, promotions and effective sales techniques
- Demonstrated excellence in accurate planning and organization while working in fast paced environment.
- Developed and implemented sales strategies to increase profits.
Intern
Ruder Finn UK
06.2010 - 08.2010
- Provided support to the client account handling teams in Healthcare consultant division
- Research for Global Campaign (Make Women Matter) to assist United Nations achieve Millennial Development Goals
- Gathered and prepared information from surrounding UK universities and clinics to help disburse campaign material for the World Health Organization.
- Participated in workshops and presentations related to similar campaigns to gain knowledge.
Education
Bachelor of Arts - Public Relations
Freed-Hardeman University
Henderson, TNSkills
- Client Relationship
- Problem Resolution
- Lead Generation
- Public Relations
- Microsoft Office (Word, Excel, PowerPoint)
- Team collaboration
- Strong communication
- Networking abilities
Timeline
Mortgage Loan Originator
Regions Bank
08.2020 - Current
Financial Relationship Consultant
Regions Bank
07.2018 - 08.2020
Commercial Lender
Centennial Bank
02.2014 - 07.2018
Sales Representative
Verizon Wireless/ American Cellular
08.2011 - 02.2014
Intern
Ruder Finn UK
06.2010 - 08.2010
Bachelor of Arts - Public Relations
Freed-Hardeman University
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