Lauren Hill
Carmel,CA
Summary
Friendly and empathetic, with passion for helping individuals improve communication skills through evidence-based care. Experience and proficiency analyzing clinical assessments (AAPS 4, GFTA, DAY-C) and report writing. Highly organized with focus on maintaining neat filing systems, electronic records, and professional writing. Skillfully readied materials for use in clinics and classrooms and tested diagnostic equipment before use on clients. Committed to making positive impact on clients' communication abilities and overall quality of life.
Overview
3
3
years of professional experience
Work History
Speech Clerk
Speak E-Z Associates
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information discreetly while performing administrative duties such as filing insurance paperwork and processing payments.
- Prepares personalized reports based on clients' specific tests and assessments conducted by a licensed speech-language pathologist.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Barista Trainer
Starbucks, Barista
07.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Built and maintained professional relationships with vendors and suppliers.
- Trained new employees in groups and in one-on-one scenarios.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Trained and mentored 21 new personnel hired to fulfill various roles.
Education
Bachelor of Science - Speech And Hearing Science
Arizona State University
Online 06.2026
Skills
- SOAP notes expertise
- Collaboration with SLP
- Appointment Scheduling
- Clinical Documentation
- Reliability
- Quality Management
- Records Maintenance
- Training Program Development
- Exceptional customer service
- Team Leadership
- Patient confidentiality
Accomplishments
- Achieved Partner of the Quarter at Starbucks in two consecutive years by effectively curating a positive work environment and being a reliable associate.
Timeline
Speech Clerk
Speak E-Z Associates
08.2024 - Current
Barista Trainer
Starbucks, Barista
07.2021 - Current
Bachelor of Science - Speech And Hearing Science
Arizona State University
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