Lauren Hiltbrand
Wilmington,NC
Summary
Veterinary professional with 20 years of clinical experience, specializing in medical record review, case assessment, and client communication. Highly skilled in interpreting diagnostics, treatment plans, and surgical reports with strong attention to detail and accuracy. Background in general practice, specialty, and emergency settings, with a proven ability to manage complex cases and maintain thorough documentation. Prepared to leverage clinical expertise and analytical skills in a veterinary claims processing role.
Overview
18
18
years of professional experience
Work History
Veterinary Assistant
Paws And Claws Animal Hospital
Wilmington, NC
09.2020 - Current
- Administered immunizations and treatments following veterinarian instructions.
- Trained new veterinary staff on office procedures and requirements.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Operated radiographic and ultrasound equipment.
- Released patients to owners with care directions from veterinary staff.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Obtained information and history from clients to maintain medical charts.
- Collected fluids from animals for laboratory testing.
- Communicated with veterinarians and staff members to maintain patient flow.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Assisted veterinarians in performing examinations and diagnostic procedures.
- Administered medications and vaccinations under veterinary supervision.
Veterinary Assistant
Animal Eye Care Associates
Wilmington, NC
03.2016 - 09.2020
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Assisted veterinarians in examining animals.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Documented and tracked treatment activities.
- Delivered attentive, courteous service to promote overall patron satisfaction.
Veterinary Assistant
Atlantic Animal Hospital & Pet Care Resort
Wilmington, NC
03.2013 - 03.2016
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Monitored post-surgical pet care and administered medication under vet direction.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Monitored patient vital signs and reported changes to medical staff promptly.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Educated pet owners on post-operative care and preventive health measures.
- Administered medications and vaccinations following established protocols for patient care.
- Assisted veterinarians in performing examinations and procedures, ensuring animal comfort and safety.
Veterinary Assistant
Hulen Hills Animal Hospital/Metrowest Emergency
Fort Worth, TX
03.2008 - 02.2013
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Completed enemas, catheterizations and intravenous feedings.
- Developed efficient scheduling processes for appointments, optimizing workflow within the clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Educated pet owners on proper care practices and medication administration to enhance pet health outcomes.
- Monitored animal behavior and vital signs during treatment, alerting veterinarians to any changes or concerns.
Education
Some College (No Degree) - Veterinary Assistant Certification
Weatherford College
Weatherford, TXSkills
- Communication skills
- Exceptional Organization
- Professionalism and strong work ethic
- Emergency and preventive care
- Surgical procedures and support
- Veterinary terminology
- Animal nutrition
- Post operative care
- Client communication
- Laboratory procedures
- Medical record-keeping
- Client education
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Ultrasound Certified
- Two employees ( I being one of them) were chosen to obtain a ultrasound certification by completing a 15 hour course followed by a test for passing and achieving the certification.
Education and Training
other
Owner of Lauren's Mobile Pawdicures Llc.
Founder and operator of a mobile pet grooming services, providing in home nail trims and a few minor grooming pet care services. I am responsible for all aspects of the business, including client scheduling, customer education, and maintaining sanitation and safety standards. This role demonstrates strong organizational skills, attention to detail, and independent management.
Timeline
Veterinary Assistant
Paws And Claws Animal Hospital
09.2020 - Current
Veterinary Assistant
Animal Eye Care Associates
03.2016 - 09.2020
Veterinary Assistant
Atlantic Animal Hospital & Pet Care Resort
03.2013 - 03.2016
Veterinary Assistant
Hulen Hills Animal Hospital/Metrowest Emergency
03.2008 - 02.2013
Some College (No Degree) - Veterinary Assistant Certification
Weatherford College