Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Hodges

Austin,Texas

Summary

Before starting my photography business I had an extensive background in the service and hospitality industry. I really enjoy bringing joy and ease to peoples lives and feel like the service industry is a good place to do so. With my 8 years as a business owner I learned so much about client experience, personal accountability, consistency, and the spirit of service. My three kids and I just moved to the Austin area and I am looking for a part time job to support my family as I work on growing my business here in this wonderful city. I am looking forward to the opportunity to work alongside fellow creatives in an environment that cultivates growth, joy, and community as I acquire new skills!

Overview

11
11
years of professional experience

Work History

Photographer

Lo Photo
01.2015 - Current
  • Business owner
  • Worked closely with clients, building trusting relationships that in return brought them back for sessions over and over again.
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Consulted with clients to discuss commission ideas and style preferences to create the session of their dreams.


Server

Stellas
09.2014 - 02.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Matts El Rancho
08.2013 - 02.2014
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Server

Bangers
03.2013 - 09.2013
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Front Office Manager/ Front Office Representative

Marriott
09.2011 - 03.2013
  • Composed and processed routine e-mail correspondence.
  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Education

High School Diploma -

Smithson Valley High School
New Braunfels, TX
05.2009

Skills

  • Customer Experience
  • Independence and Innovation
  • Interpersonal Skills
  • Time Management
  • Consistency
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Cool Under Pressure

Timeline

Photographer

Lo Photo
01.2015 - Current

Server

Stellas
09.2014 - 02.2015

Server

Matts El Rancho
08.2013 - 02.2014

Server

Bangers
03.2013 - 09.2013

Front Office Manager/ Front Office Representative

Marriott
09.2011 - 03.2013

High School Diploma -

Smithson Valley High School

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Lauren Hodges