Lauren Holaday
Cincinnati,OH
Summary
A dedicated social work graduate with a proven ability to excel in fast-paced environments and support individuals with diverse needs. Skilled in interpersonal communication, problem-solving, and multitasking, I bring a strong work ethic and adaptability to both customer service roles and direct care positions. Passionate about fostering positive relationships and helping clients achieve their goals through creativity, patience, and teamwork.
Overview
4
4
years of professional experience
Work History
Bartender
Hi-Fi and Flora & Flair
Mt. Adams, Ohio
05.2024 - Current
- Worked as a bartender at two distinct establishments, each catering to different customer demographics and atmospheres
- Memorized a wide range of cocktails and specialty drinks unique to each bar, mastering the ability to switch between different menus and customer preferences
- Provided an elevated customer experience by tailoring interactions and drink recommendations to the diverse clientele at both bars
- Developed strong multitasking skills by managing high-volume orders, handling cash and card transactions, and maintaining the bar’s cleanliness
- Enhanced adaptability by working in two different environments, adjusting to varying customer needs, from craft cocktails in a refined setting to a more casual and upbeat bar atmosphere
- Built rapport with regulars and new patrons alike, contributing to a positive and welcoming bar environment.
Direct Support Professional
Havar Inc.
Athens, Ohio
09.2023 - 05.2024
- Worked closely with individuals with a wide range of disabilities, including both mental and physical challenges
- Developed individualized lesson plans and set specific goals tailored to each client’s needs and abilities
- Engaged in both group work and one-on-one sessions, facilitating activities that aligned with clients’ goals while fostering growth in social, physical, and cognitive skills
- Utilized creativity to design activities that not only adhered to lesson plans but also sparked clients’ interest and participation
- Demonstrated strong patience and adaptability in challenging environments, adjusting activities to meet the varying needs of clients
- Built rapport with clients and families, ensuring trust and effective communication
- Assisted clients in daily living activities, promoting independence and enhancing quality of life
- Collaborated with other staff members to create a supportive and structured environment.
Bartender
JBar
Athens, Ohio
08.2023 - 05.2024
- Provided excellent customer service in a fast-paced bar environment, multitasking between taking orders, preparing drinks, and managing the bar area
- Developed strong communication and interpersonal skills by engaging with a diverse clientele
- Mastered cash handling and credit card transactions, ensuring all payments were processed accurately
- Enhanced problem-solving skills by addressing customer complaints and diffusing conflicts quickly and safely
- Gained strong time management skills by balancing high-volume drink orders while maintaining a clean and organized workspace
- Worked efficiently under pressure and strengthened teamwork skills by collaborating closely with other bartenders and waitstaff.
Child Care, Child Supervision
Nannying
Cincinnati, Ohio
05.2020 - 04.2021
- Maintained a safe and nurturing environment for children
- Effectively communicated with parents regarding children’s academic and social progress
- Implemented age-appropriate activities to promote child development
- Managed children’s schedules and extracurricular activities
- Assisted with daily household chores and maintained overall cleanliness.
Child Entertainment
Party Princess Productions
Cincinnati, Ohio
01.2015
- Performed independently at birthday parties and celebrations
- Collaborated with parents and event organizers to align entertainment with event themes
- Adapted quickly to new environments and created a fun, energetic atmosphere.
Customer Service, Waitress, Food Runner, Hostess
Urban Grill on Main
Cincinnati, Ohio
- Contributed to the team environment by effectively communicating with fellow employees
- Acknowledged and met customer needs in a fast-paced environment
- Resolved customer and employee issues using strong interpersonal skills
- Provided excellent customer service by greeting customers, taking orders, and ensuring timely delivery of food and drinks
- Managed cash and credit transactions accurately and efficiently
- Collaborated with restaurant staff to ensure a positive customer experience.
Education
Bachelor of Science in Social Work - Department of Social Work
Ohio University, College of Health and Sciences
Athens, OhioSkills
- Works efficiently in fast-paced environments
- Accurately processes cash and card transactions
- Strong interpersonal and communication skills
- Able to take direction and implement changes as needed
- Friendly professionalism with confidence in working with a diverse range of people
- Collaborative team player with a positive attitude
- Conflict resolution skills, with a focus on safety and efficiency
- Motivated, energetic, helpful, and enthusiastic
- Ability to design and implement lesson plans and creative activities for individuals with disabilities
- Patience, empathy, and adaptability in working with diverse needs
- Experience in developing both group and individual-focused goals
- Mastery of multiple cocktail menus and drink preparation techniques for different clientele
- Exceptional multitasking and time management skills in high-pressure environments
Timeline
Bartender
Hi-Fi and Flora & Flair
05.2024 - Current
Direct Support Professional
Havar Inc.
09.2023 - 05.2024
Bartender
JBar
08.2023 - 05.2024
Child Care, Child Supervision
Nannying
05.2020 - 04.2021
Child Entertainment
Party Princess Productions
01.2015
Customer Service, Waitress, Food Runner, Hostess
Urban Grill on Main
Bachelor of Science in Social Work - Department of Social Work
Ohio University, College of Health and Sciences
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