Lauren Holden
Springfield,PA
Summary
Accomplished Agent possessing exceptional management and people skills.
Overview
10
10
years of professional experience
Work History
Packing Agent
Town And Country Moving And Storage
West Chester, PA
01.2021 - 01.2022
- Safely and securely packaged household goods and personal items for families preparing to move
- Interacted with and encouraged families as they prepared to relocate from their households
Hotel Management
Aruba Hotel
North Wildwood, NJ
01.2005 - 01.2007
- Hotel Management
- Assisted hotel guest with check-in and payment
- Aided guests with needs to maximize experience
Customer Service and Sales Representative
Network Solutions
Drums, PA
01.2002 - 01.2005
- Assisted customers by providing product knowledge and offering products
- Provided troubleshooting tips and advice to problem solve for customers
- Offered additional products that would benefit the customer experience
- Provided guidance and support for new employees during their training experience
Customer Service and Technical Support Rep
Bigchalk.com
Berwyn, PA
01.1999 - 01.2002
- Guided existing customers in challenging problem resolution scenarios
- Managed multiple incoming streams such as email and live phone interactions to enhance the company relationship and offering products and services
- Maximized upsell opportunities to increase company revenue
Rental Agent
Donald Guinan Rental Properties
Philadelphia, PA
01.1998 - 01.1999
- Administered tours and answered questions for potential tenants
- Collected and recorded accurately monthly rental payments from tenants
- Troubleshooted and assisted resolving tenant issues
Education
Bachelor of Science - Therapeutic Recreation
The Pennsylvania State University
University Park, PA12.1998
Skills
- Highly motivated and dedicated individual
Timeline
Packing Agent
Town And Country Moving And Storage
01.2021 - 01.2022
Hotel Management
Aruba Hotel
01.2005 - 01.2007
Customer Service and Sales Representative
Network Solutions
01.2002 - 01.2005
Customer Service and Technical Support Rep
Bigchalk.com
01.1999 - 01.2002
Rental Agent
Donald Guinan Rental Properties
01.1998 - 01.1999
Bachelor of Science - Therapeutic Recreation
The Pennsylvania State University
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