Lauren Hopkins
Gallatin,TN
Summary
Resourceful leadership for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate business challenges and drive growth.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Owner/Operator
Prestige Coach Cleaning
Nashville, TN
01.2017 - Current
- Directed cleaning operations for Prestige Coach Cleaning client fleets, ensuring high standards of service delivery.
- Scheduled mobile cleaning appointments with transportation customers and dispatch teams.
- Coordinated service details with drivers, managers, and fleet owners to ensure seamless operations.
- Cultivated long-term customer relationships through exceptional service, resulting in increased client satisfaction and loyalty.
- Managed inventory for vacuums, chemicals, tools, and equipment, maintaining operational readiness and minimizing service disruptions.
Medical Assistant
Low T Center
Hendersonville, TN
02.2016 - 03.2019
- Assisted providers with injections, phlebotomy, and lab specimen collection, contributing to efficient patient treatment processes.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system, supporting effective patient management.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms to ensure readiness for patient care.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms.
Medical Assistant
Goodletttsville Pediatrics, PC
Madison, TN
01.2014 - 02.2016
- Administered injections, medications, and treatments following physician instructions.
- Administered injections, medications, and treatments according to physician directives to support patient care.
- Communicated patient concerns, condition updates, and refill requests to physicians to enhance treatment continuity.
Medical Assistant, Medical Office Administration
Tennessee Pediatrics
Thompsons Station, TN
08.2013 - 01.2015
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests for the physician.
- Performed EKGs, spirometry testing, audiograms, and additional diagnostic tests.
- Documented patient visit notes to ensure comprehensive medical records and facilitate care continuity.
- Answered phones, scheduled appointments, and managed patient flow to enhance clinic efficiency while providing professional visitor interactions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant, Medical Office Administration
UNITED NEIGHBORHOOD HEALTH SERVICES
Madison, TN
08.2009 - 08.2013
- Assisted physicians with routine exams, immunizations, and in-office procedures to ensure quality patient care.
- Administered injections, medications, and treatments according to physician orders.
- Assisted physicians with routine exams, immunizations, and in-office procedures.
- Managed daily office administration, supporting efficient operations and facilitating staff workflows.
- Managed daily office administration for employer operations and staff support.
- Prepared training materials and attendance records for staff sessions, enhancing staff readiness and knowledge.
- Prepared training materials, guides, and attendance records for staff sessions.
Computer Specialist
Best Buy, Geek Squad
Madison, TN
02.2008 - 01.2009
- Diagnosed client computer issues for Geek Squad, utilizing hardware and software testing tools to ensure effective resolutions.
- Installed operating systems, drivers, and security software for Best Buy customers' systems.
- Consulted with clients on device setup and troubleshooting, providing tailored product support options to enhance user experience.
Education
Technical - Medical Assistant/Medical Office Administration
Nashville College of Medical Careers
Madison, TNHigh school diploma -
Aaron Academy
Skills
- Logistics coordination
- Fleet maintenance
- Route scheduling
- Inventory management
- Vendor management
- Business operations
- Client relationship management
- Staff management
- Staff training
- Problem solving
Certification
Certified Clinical Medical Assistant (CCMA), Medical Office Administration, January 2008 to Present
Timeline
Owner/Operator
Prestige Coach Cleaning
01.2017 - Current
Medical Assistant
Low T Center
02.2016 - 03.2019
Medical Assistant
Goodletttsville Pediatrics, PC
01.2014 - 02.2016
Medical Assistant, Medical Office Administration
Tennessee Pediatrics
08.2013 - 01.2015
Medical Assistant, Medical Office Administration
UNITED NEIGHBORHOOD HEALTH SERVICES
08.2009 - 08.2013
Computer Specialist
Best Buy, Geek Squad
02.2008 - 01.2009
Technical - Medical Assistant/Medical Office Administration
Nashville College of Medical Careers
High school diploma -
Aaron Academy