Lauren Hughes
Cleveland,TN
Summary
Diligent fitness professional with a solid background in developing and mentoring coaches, building exceptional teams, and fostering community among staff and members. Known for strong interpersonal skills and ability to build relationships, creating a culture of encouragement and self-improvement. Eager to learn and continually looking for ways to enhance personal and professional skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio Director
Orangetheory Fitness Cleveland
02.2023 - Current
- Execute B2B marketing strategies to enhance lead generation
- Manage all aspects of studio operation including payroll, studio maintenance, cleanliness, inventory, and sales and revenue goals
- Ensure compliance with all OTF policies & procedures
- Oversee hiring, training, and scheduling of all studio staff
- Continue development of studio staff by working with staff individually and through monthly meetings/trainings
- Encourage employees to achieve call and sales goals through clear expectations and accountability
- Deliver and uphold exceptional customer service standards
- Resolve customer service concerns effectively and with empathy
- Maintain Head Coach responsibilities and continue development of the coaching staff
Head Coach
Orangetheory Fitness Cleveland
11.2021 - 02.2023
- Recruited and prepared new coaches for OTFit Certification
- Trained and developed new coaches post certification
- Conducted regular evaluations of the coaches to improve performance and class attendance
- Dedicated time to administrative work including member outreach, event planning, and tracking key performance indicators
Studio Director
Orangetheory Fitness Cleveland
05.2021 - 11.2021
- Managed all aspects of studio operation including payroll, studio maintenance, cleanliness, inventory, and sales and revenue goals
- Ensured compliance with all OTF policies & procedures
- Oversaw hiring, training, and scheduling of all studio staff
- Continued development of studio staff by working with staff individually and through monthly meetings/trainings
- Encouraged employees to achieve call and sales goals through clear expectations and accountability
- Delivered and upheld exceptional customer service standards
- Resolved customer service concerns effectively and with empathy
- Maintained Head Coach responsibilities and continued development of the coaching staff
Head Coach
Orangetheory Fitness Cleveland
03.2019 - 05.2021
- Recruited and prepared new coaches for OTFit Certification
- Trained and developed new coaches post certification
- Conducted regular evaluations of the coaches to improve performance and class attendance
- Dedicated time to administrative work including member outreach, event planning, and tracking key performance indicators
Coach
Orangetheory Fitness Cleveland
10.2019 - 03.2020
- Conducted safe and energetic training sessions to enhance member motivation and success
- Ensured studio cleanliness, maintaining a welcoming environment for clients
- Increased class attendance through member outreach and relationship building
- Delivered safe and effective training options tailored to individual member needs
Personal Trainer
Cleveland Family YMCA
04.2019 - 10.2019
- Designed and implemented appropriate and safe exercise programs for a variety of clients
- Promoted sales of personal training services and provided an exceptional customer experience
- Maintained a clean and safe gym environment
- Directed the 'Livestrong' program for cancer survivors by designing workouts, educating on proper form, and providing emotional support and encouragement
Receptionist
Lee University
08.2017 - 08.2019
- Aided in assisting students by answering questions and providing information about online degree programs
- Maintained office efficiency through organizing files and accurate data entry
Front Desk Associate
Gold's Gym
11.2017 - 01.2019
- Provided an excellent customer experience for gym members
- Promoted sales of gym products and services
Education
Bachelor of Science - Exercise Science
Lee University
Cleveland, TN05.2019
Skills
- Good with people, works well with other
- Dependable with a good work ethic
- Adaptable, able to respond to changing needs and challenges
- Passion for health & fitness, desire to inspire others
- Strong communication skills, able to deliver feedback kindly and effectively
- Analytical, proficient in evaluating and isolating areas of opportunity
Certification
ACSM Certified Personal Trainer
CPR/AED Certified
OTFit Certificate Program - Phase 1
Timeline
Studio Director
Orangetheory Fitness Cleveland
02.2023 - Current
Head Coach
Orangetheory Fitness Cleveland
11.2021 - 02.2023
Studio Director
Orangetheory Fitness Cleveland
05.2021 - 11.2021
Coach
Orangetheory Fitness Cleveland
10.2019 - 03.2020
Personal Trainer
Cleveland Family YMCA
04.2019 - 10.2019
Head Coach
Orangetheory Fitness Cleveland
03.2019 - 05.2021
Front Desk Associate
Gold's Gym
11.2017 - 01.2019
Receptionist
Lee University
08.2017 - 08.2019
Bachelor of Science - Exercise Science
Lee University
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