Lauren Hughes
Granada Indemnity Company
Rockaway Park,NY
9
years of professional experience
I am a college student looking for a position in a dynamic company where I can utilize my skills in supporting a department. I am detail oriented and comfortable with technology with a keen interest in social media management and office administration.
Work History
Customer Service Representative
5 Months- Generated recommendation letters to the broker for the insured’s property policy
- Reinstated insured’s policy through the company system
- Mailed out the batch for the day to the brokers and insured
- Handled cancellations for policies
Patient Account Representative
1 Year- Used coded data to produce and submit claims to insurance companies
- Worked directly with insurance company's, healthcare providers, and attorneys to get claims paid
- Managed the no-fault, workers compensation and lien bills queue on a daily basis
- Maintained billing schedules for submissions to insurance companies and attorneys
- Monitoring the work of team members to ensure reserves were adequately set and patient/attorney expectations are surpassed
- Extensive verification of patient medical benefits, authorizations and pre-certifications for in and out of network benefits
- Sent appeals for No-Fault and Worker's Compensation Claims that had been denied
Medical Collections
4 Years 3 Months- Used coded data to produce and submit claims to insurance companies
- Worked directly with insurance company, healthcare provider, attorneys to get claims paid
- Managed the no-fault, workers compensation and lien bills queue on a daily basis
- Maintained billing schedules in order for making submissions to insurance companies and attorneys
- Extensive verification of patient medical benefits, authorizations and pre-certifications for in and out of network benefits
- Sent appeal for No-fault and Workers Compensation Claims that had been denied
Center Control Receptionist CCR
1 Year 5 Months- Worked with AOS/Retailix systems daily. (creating, cancelling, discontinuing and changing orders and prices)
- In-charge of all Intellikeys for Terminal 4
- Worked closely with IAT (International Arrivals Terminal)
- Entered all service requests in computer program Maximo
- E-mailed updated reports from the BMS system - AHU reports - Air Handler Units
- Contacted all shift supervisors regarding service request
Education
Associate of Applied Science - Marketing
Skills
Core Qualities: Hard working
practical
efficient
work well under pressure
assertive
team player
creative
supportive
reliable
and passionate.
Technical Skills: Microsoft Word
Excel
and PowerPoint
Eclipse Data Path
No-Fault Billing Software
QuickBooks
EDL Systems
60 WPM. Point of Sale (POS)
Adobe
NextGen
Key Skills: Problem solving
analytical and critical thinking
Timeline
Customer Service Representative
Granada Indemnity Company
08.2024 - 01.2025Read More
Patient Account Representative
Spectrum Vision Partners
06.2022 - 06.2023Read More
Medical Collections
Rapid Billing
03.2017 - 06.2021Read More
Center Control Receptionist CCR
ISS Facilities
09.2015 - 02.2017Read More
Nassau Community College
Associate of Applied Science from Marketing
Read More