Judas Moreno
Tucson,Arizona
Summary
Diligent Customer Happiness Hero with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni, Inc.
Tucson, Arizona
01.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues by providing timely resolutions and maintaining positive client relationships.
- Implemented process improvements that reduced response times by up to 5%, enhancing overall team efficiency and performance.
Caregiver
Private
Tucson, Arizona
11.2017 - 01.2020
- Assisted elderly clients with daily living activities, ensuring comfort and safety.
- Monitored and documented health changes, reporting to healthcare providers promptly.
- Coordinated medication schedules, ensuring timely administration and adherence to prescriptions.
- Provided safe mobility support to help patients move around personal and public spaces reducing risk of falling up to 50%
Customer Service Representative
C3/CustomerContactChannels
Tucson, Arizona
01.2016 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs, improving customers' positive response by up to 30%
Education
GED -
Pima Community College
Tucson, Arizona03-2017
Skills
- Demonstrated accuracy, attention to detail and the ability to work well in a team environment
- Proficient in Microsoft Word and Microsoft Excel
- Dedicated, meticulous and capable of handling multiple projects simultaneously
- Able to work independently, follow directions and quickly learn procedures and methods Follow through, and own outcomes from start to finish with pride and accountability
- Able to recognize client needs, and strategized methods to meet them
- Assertive, self-motivated, goal-oriented, organized and efficient
- Articulate, creative, offering innovative and practical solutions to obtain goals and objectives
- Knows how to bring order to chaos
Certification
- Sales Essentials Certificate
- First Aid and CPR/AED Certified {2020}
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Afni, Inc.
01.2019 - 03.2020
Caregiver
Private
11.2017 - 01.2020
Customer Service Representative
C3/CustomerContactChannels
01.2016 - 08.2016
GED -
Pima Community College
Experience
- Customer Service
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Obtained and examined all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Recommended improvements in products, packaging, shipping, service, and billing methods and procedures to prevent future problems.
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.
- Referred unresolved customer grievances to designated departments for further investigation.
- Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers and internal software.
- Promoted company products, services, and savings plans when appropriate.
- Aided customers with special billing requests.
- Greeted callers and announced name and phone number of client; date stamped and filed messages.