Mudhahir Mohamed
Brooklyn,NY
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Freelancer Customer service representative
Brooklyn, NY
12.2023 - Current
- - Maintained positive customer relations both on the phone and in person, ensuring customer satisfaction and repeat business
- Gathered detailed information from customers to help identify and resolve problems efficiently
- Scheduled and rescheduled services for customers, confirming appointments with precision
- Set up sales appointments for new customers, contributing to an increase in sales and customer base
- Answered billing questions, providing clear and accurate information to customers
- Completed general clerical duties, such as data entry and filing, as assigned
- Collaborated closely with the Service and Sales teams to meet company goals and improve customer service delivery
- Sold the value of services and suggested upgrades, leading to increased sales and customer satisfaction
- Consistently maintained a positive and friendly tone while talking on the phone, enhancing customer experience
Education
High School Diploma -
The International School
Brooklyn, NY05-2020
Skills
- - Communication: Excellent listening skills, clear and pleasant phone voice, ability to communicate effectively and be understood
- Multitasking: Demonstrated ability to enter accurate data and type while speaking with customers
- Problem-Solving: Skilled in identifying customer issues and finding effective solutions quickly
- Teamwork: Ability to work under pressure and assist other team members as needed
- Attention to Detail: Strong focus on accuracy and thoroughness in all tasks
- Organization: Excellent time management skills, ability to manage multiple tasks and priorities effectively
- Sales: Experience in selling services, suggesting upgrades, and contributing to overall sales goals
Languages
English
Full Professional
Affiliations
- - Successfully managed a high volume of customer calls during peak times, maintaining a calm demeanor and efficient service
- - Implemented a new system for scheduling customer appointments, reducing errors and improving customer satisfaction
Timeline
Customer Service Representative
Freelancer Customer service representative
12.2023 - Current
High School Diploma -
The International School
Similar Profiles
SHOAIB ALISHOAIB ALI
Coles Express at Customer Service RepresentativeColes Express at Customer Service Representative
Samantha PenningtonSamantha Pennington
Cigna/ Evicore at Customer Service RepresentativeCigna/ Evicore at Customer Service Representative
Yoses De La CruzYoses De La Cruz
Customer Service Representative at Michael Kors , Customer Service RepresentativeCustomer Service Representative at Michael Kors , Customer Service Representative