Lauren Ingersoll
Hayward,CA
Summary
Experienced in receptionist duties, with a strong background as a Certified Nursing Assistant (CNA) Proficient in managing front desk operations, answering calls, and assisting patients with inquiries. Offering excellent communication and organizational abilities, with a strong commitment to learning and growing in a professional setting. Delivers exceptional customer service and administrative support, including managing office tasks and assisting with patient needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer /Front Desk Receptionist
Volkswagen Group Of America
06.2019 - Current
- Provided exceptional customer service by addressing visitor inquiries and concerns regarding facility safety, access control, and directions.
- Managed high-volume phone calls, directing inquiries to the appropriate personnel and ensuring prompt resolution of issues.
- Enhanced office efficiency and customer satisfaction through professional front desk services, scheduling, and coordinating appointments.
- Supported administrative tasks, including filing, data entry, document preparation, and maintaining accurate records for smooth office operations.
Receptionist
Sumo Logic
09.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Certified Nursing Assistant
Our Lady Of Fatima Villa
10.2018 - 03.2019
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Associate of Science - Human Biology
Mission College
Santa Clara, CA06.2023
Associate of Science - Social & Behavioral Science
Mission College
Santa Clara, CA06.2022
Skills
- Schedule management
- Workflow planning
- Customer service
- Multitasking
- Organizational skills
- Team collaboration
- Telephone skills
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CA Driver's License
- Certified Nursing Assistant (CNA)
Languages
Persian
Native or Bilingual
Timeline
Receptionist
Sumo Logic
09.2022 - 02.2023
Security Officer /Front Desk Receptionist
Volkswagen Group Of America
06.2019 - Current
Certified Nursing Assistant
Our Lady Of Fatima Villa
10.2018 - 03.2019
Associate of Science - Human Biology
Mission College
Associate of Science - Social & Behavioral Science
Mission College
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