Lauren Jackson-Gross
Issaquah,WA
Summary
Dedicated Medical Aesthetician with over 25 years of expertise in laser and facial rejuvenation treatments. Demonstrates exceptional patient engagement skills, achieving a retention rate of 78% through personalized service and comfort during procedures. Proficient in EMR software for efficient patient management, alongside strong capabilities in designing at-home skincare regimens. Proven track record in operational oversight, implementing business strategies, and managing financial performance.
Overview
25
25
years of professional experience
Work History
Skincare Director/Licensed Medical Aesthetician
The Larrabee Center for Plastic Surgery/CPP
Seattle, Washington
08.2003 - Current
- Offered skin rejuvenation services to clients including but not limited to: Hydrafacial, Sofwave, Ultherapy, BBL/IPL, Sylfirm X, Nd:YAG, Cooltone, CoolSculpt, Halo, Moxi, Fraxel Duel, SkinPen Microneedling and a multitude of various chemical peels. One of my specialties was offering stacked treatments customized to the individual needs of the client.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization In the skincare department.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Managed crisis situations to minimize impact on operations and reputation.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Performed skin analysis to determine client's skin type and condition And educated clients on proper skincare techniques, products and lifestyle habits by developing individualized treatment plans based on client needs and preferences.
- Maintained accurate records of all services rendered in a timely manner.
- Adhered to safety protocols and regulations set forth by governing agencies.
- Ensured that work areas were properly sanitized before and after each treatment session.
- Participated in continuing education courses to stay up-to-date on latest trends in aesthetics industry.
- Provided post-treatment instructions to ensure optimal results from treatments.
- Worked collaboratively with other members of healthcare team to provide comprehensive care for patients.
- Utilized medical grade equipment for effective treatments according to established protocols.
- Developed new spa packages to increase sales revenue.
- Attended trade shows and conferences related to aesthetics field.
- Reviewed patient charts prior to administering treatments or procedures.
- Dealt with many high profile clients in a secured and private environment.
- #1 producing Aesthetician throughout US for CPP (Cosmetic Physician Partnership) in 2023 and 2024. This was out of 44-47 med spas and plastic surgery centers.
Skincare Director/Licensed Medical Aesthetician
Henri Gaboriau, MD
Sammamish, Washington
05.2000 - 06.2003
- Developed and implemented protocol for new med spa including all laser safety protocol.
- Developed treatment plans which included before and after care for surgical facial treatments (facelifts, laser resurfacing, blepheraplasty, rhinoplasty and neck lifts.)
- Researched and evaluated skin care products to be carried at med spa.
- Maintain efficient medical records for patients which included but not limited to their treatment plans and most importantly their end goals.
- Developed treatment plans tailored to the individual needs of each patient.
- Advised patients on how to maintain results achieved through plastic surgery procedures.
- Counseled patients prior to performing any skincare procedures.
- Provided post-treatment instructions to ensure optimal results from treatments.
Education
European Skin Specialist -
Euro Institute of Skincare
Bellevue, Washington05-2000
Some College (No Degree) - Political Science And Government
University of Arkansas
Little Rock, ARSciton
Skills
- Excellent Client Relations
- Sciton M Joule
- Sciton Halo
- Sciton Hero/Moxi
- Icon IPL and 1540
- SylfirmX
- Ultherapy
- Sofwave
- Cutera Nd:YAG
- Hydrafacial
- Coolsculpt and CoolTone
- Skinpen Microneedling
- Fraxel Re:store Dual
- VI PEELS
- TCA PEELS up to 25%
- ROI valuations
- Conflict resolution
- Team building
- Team management
- Flexible and adaptable
Timeline
Skincare Director/Licensed Medical Aesthetician
The Larrabee Center for Plastic Surgery/CPP
08.2003 - Current
Skincare Director/Licensed Medical Aesthetician
Henri Gaboriau, MD
05.2000 - 06.2003
European Skin Specialist -
Euro Institute of Skincare
Some College (No Degree) - Political Science And Government
University of Arkansas
Sciton
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