

Results-driven hospitality and sales professional with a proven track record in leadership, field marketing, Networking and sales. Experienced in leading teams, driving revenue growth, and executing high-impact strategies in fast-paced, high-pressure environments. Recognized for strong attention to detail, adaptability, and consistent performance in both guest-facing and revenue-generating roles. Quick to learn, highly accountable, and focused on continuous improvement and operational excellence.
• Led and mentored the Sales & Catering team in developing and executing strategic revenue initiatives aligned with hotel goals and target markets, resulting in increased occupancy and market share growth.
• Cultivated and strengthened key client relationships while proactively securing new business opportunities and driving repeat business.
• Drove sustained growth in occupancy and revenue through corporate, group, catering, and transient sales strategies.
• Maximized revenue from meetings and events by promoting conference facilities and effectively managing group and banquet bookings.
• Consistently ranked among the top Field Marketing Representatives in the Midwest for membership growth and new business development.
• Built and maintained relationships with restaurant owners and food-service operators, driving membership growth and retention.
• Generated new business through prospecting, cold calling, networking, and in-person outreach across assigned territories.
• Regularly exceeded sales and membership targets through consultative, customer-focused selling.
• Identified and pursued new market opportunities, contributing to territory expansion and revenue growth.
• Maintained high customer satisfaction through responsive service, issue resolution, and ongoing account support.
• Partnered with warehouse and management teams to ensure seamless customer experience and achievement of business goals.
Developed new menu items while managing food costs and ensuring consistent quality standards.
• Oversaw ordering, inventory, receiving, invoicing, and equipment maintenance to maintain efficient kitchen operations.
• Conducted financial analysis and implemented cost-control strategies to improve profitability.
• Led and developed a team of 10+ BOH staff, providing training and mentorship to improve performance and consistency.
• Managed hiring, onboarding, and scheduling to streamline operations and strengthen team structure.
• Negotiated with vendors to secure cost-effective pricing while maintaining quality standards.
• Interviewed, trained, and supervised staff to ensure adherence to operational and service standards.
• Supported social media and marketing efforts to increase brand awareness and attract new customers.