Hi, I’m
Lauren Jakubowski
Farmington Hills,MI
Summary
Dynamic and results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. Expertise in strategic thinking combined with hands-on experience to deliver impactful solutions that enhance organizational performance. Recognized for reliability, adaptability, and a swift capacity to learn and apply new skills, fostering team success and contributing to overall growth. Versatile in project management, problem-solving, and collaboration, bringing a fresh perspective and unwavering commitment to quality and excellence.
Overview
23
years of professional experience
Work History
BASF Environmental Catalysts and Metals Solutions
Market Analyst
02.2024 - 04.2025
Job overview
- Spearhead data collection and analysis efforts to provide accurate and actionable market, customer, and competitive intelligence for North and South America, ensuring timely dissemination to key stakeholders.
- Support forecasting initiatives to optimize data management and enhance market intelligence, delivering critical insights to drive strategic marketing initiatives.
- Collaborate with Commercial, Supply Chain, Asset Planners, and Operations teams to execute topline data collection for 5-Year Strategic Path Analysis, ensuring the availability of precise and up-to-date information.
- Develop and present detailed market reports to inform strategic business decisions and guide organizational direction utilizing Excel and PowerBI.
- Manage and improve business steering database modules encompassing market data, topline analysis, and opportunities for new business development.
- Prepare and deliver management presentations (PowerPoint, ThinkCell) and status updates, effectively communicating insights and trends to senior leadership.
- Q3 2024- High Performer Award
Coyote Logistics
Operations Analyst
02.2022 - 09.2023
Job overview
- Conducted routine performance reporting for senior leadership, delivering concise summaries of trends, strengths, and areas for improvement.
- Provided manual data reporting support to senior management for new initiatives in the interim period before automated reports were fully operational.
- Collaborated with stakeholders to understand their unique business requirements and tailored data solutions accordingly.
- Developed and maintained complex Tableau dashboards and reports to provide actionable insights across multiple teams.
- Streamlined ETL processes to improve data quality and reduction of data anomalies using Tableau, SQL, and advanced Excel tools (VLOOKUP, Power Pivot, Power Query, nested formulas), resulting in 30% reduction in report generation time.
- Pioneered the implementation of uniform data definitions, especially those relating to dedicated lanes within the TMS system, thereby establishing a singular authoritative source for specific metrics. This led to a notable decrease in TMS data discrepancies and a significant enhancement in overall data consistency across various reports within the organization.
- Collaborated with senior management to enhance interdepartmental communication, ensuring the ongoing accuracy of data definitions amid organizational and procedural changes.
- Trained and mentored leadership and junior data analysts in analytics tools and practices.
- Conducted ad-hoc data analysis using Excel, SQL, and Tableau to address specific business inquiries and support decision-making processes.
- Maintained a thorough comprehension of business operations to ensure the provision of highly precise data metrics.
Coyote Logistics
Strategic Sales Project Manager
01.2018 - 01.2022
Job overview
- Leveraged SQL to generate leads for carrier partners in capacity deficit areas within the network as an effort to continually increase carrier capacity within TMS system.
- Performed data analysis and generated reports utilizing Tableau, SQL, and Excel to pinpoint crucial business trends, potential opportunities, and challenges within coverage procurement.
- Recognized the need for and generated reports aimed at enhancing efficiency within the Strategic Sales and Procurement teams.
- Conducted carrier lane overlays with customer bids, awards, and opportunities using SQL queries.
- Configured carrier partners within proprietary TMS system.
- Detected and addressed discrepancies in TMS system configurations.
- Oversee and monitor the process of portfolio redistribution for Carrier Sales and Carrier Engagement teams.
- Using Tableau, created progress reports generated for quarterly reviews with key carrier partners.
- Established and refined all processes for the position, while automating much of the workload, effectively eliminating a need for the role.
- March 2019- Strategic Solutions Dept. MVP
- January 2021- Detroit Office MVP
- Q1 2021- Coyote Global MVP
Coyote Logistics
UPS Operations Supervisor
11.2017 - 12.2017
Job overview
- Collaborated closely with hub leadership and carrier partners to provide ad hoc coverage for freight shipments in a demanding, high-paced setting.
- Reduced costs by advising UPS hub management on strategies to optimize coverage capacity.
- Supervised operations representatives and actively maintained high morale during challenging and stressful periods.
Coyote Logistics
Customer Operations Representative
10.2017 - 11.2017
Job overview
- Supported the customer operations team during period of increased demand, overseeing day-to-day customer operations, ensuring efficiency, accuracy, and timely resolution of customer inquiries.
- Collaborated with cross-functional teams to resolve complex customer issues and improve product/service offerings.
- Cultivated rapport and fostered relationships with shippers, guaranteeing a high level of customer satisfaction.
- Nov 2017- Ann Arbor Office MVP
Coyote Logistics
Corporate Trainer
06.2016 - 10.2017
Job overview
- Instructed and onboarded all newly hired personnel and individuals promoted within the Ann Arbor office.
- Collaborated with management across multiple departments to assess training needs and identify areas for improvement.
- Monitored and evaluated the effectiveness of training content and methodologies through feedback and assessments, adjusting where necessary.
- Provided one-on-one coaching and mentoring to employees to enhance their skills and performance.
- Generated fresh training content and developed training presentations using PowerPoint for the restructured Customer Support Role.
- Collaborated with subject matter experts to ensure accurate and up-to-date training content.
- Q3 2016- Coyote Global MVP
Coyote Logistics
Carrier Operations Representative
08.2014 - 05.2016
Job overview
- Created and managed portfolio of carrier partners, consistently nurturing relationships through excellent customer service, load tracking, and issue resolution.
- Negotiated brokered freight with carrier partners in alignment with prevailing market trends.
- Cultivated cross-departmental partnerships to elevate carrier partners’ experience and mitigate problems.
- Consistently achieved position on Top 20 Sales list
YP Holdings
Marketing Account Executive
04.2013 - 08.2014
Job overview
- Devised advertising strategies leveraging YP's suite of products to enhance corporate visibility for clients and attain their business objectives.
- Built and maintained strong client relationships, serving as the primary point of contact for campaign updates, feedback, and adjustments.
- Revamped clients' existing advertising initiatives by incorporating up-to-date market research to drive a favorable ROI.
- Analyzed campaign metrics and provided clients with performance reports and recommendations for optimization.
- Effectively resolved client disputes and conflicts, turning dissatisfied clients into advocates, and preserving the business relationship.
- Member Positive Environment Team.
Party City Retail Group
Regional Project Manager for Permitting and Signage
04.2011 - 04.2013
Job overview
- Managed 150+ projects, ensuring the on-time installation of exterior wall signs for new and relocating retail stores, consistently meeting store opening deadlines.
- Examined external signage renderings to confirm alignment with company, municipal, and landlord requirements, while optimizing for size and color.
- Worked closely with real estate team, construction department and sign installers to expedite and ensure the precise installation of signage within established timelines.
- Followed up with store management and real estate teams post-installation, confirming job completion.
- Managed the nationwide inventory of seasonal (Halloween) signage and coordinated the delivery to retail locations in accordance with the signage installation timetables.
- Contributed to the establishment of departmental structure, processes, training programs, database implementation, and the definition of standards and expectations for department staff and sign vendors.
Shelters Unlimited, Inc.
Administrative Assistant to the President
05.2002 - 10.2011
Job overview
- Provided administrative support to the President including report creation and document preparation.
- Administered payroll operations, maintaining meticulous records, and filing quarterly withholding taxes.
- Assisted in basic bookkeeping tasks.
- Utilized QuickBooks software to track and manage yearly tax activities, streamlining financial processes.
- Spearheaded office organizational development initiatives, resulting in increased productivity and efficiency.
- Managed an IRS audit, effectively preventing the imposition of penalties and erroneous charges.
Genuine Marketing Solutions, Inc.
Sales Manager
08.2006 - 06.2007
Job overview
- Led a top-performing sales team, consistently meeting/exceeding monthly sales targets.
- Implemented effective sales training programs to enhance the skills and performance of the team.
- Provided regular performance feedback and coaching to team members, resulting in improved sales performance.
- Conducted the interview, selection, and separation processes for direct reports.
Education
Madonna University
Bachelor of Science from Business Administration
05.2014
Skills
- Cross-Functional Collaboration & Communication
- Leadership & Team Development
- Attention to Detail
- Problem-Solving
- Negotiation
- Process Improvement & Workflow Optimization
- Project Management
- Data Analysis, Reporting & Visualization
- SQL, Tableau, Power BI
- Microsoft Office: Excel (advanced), PowerPoint, Word, Outlook, Teams
- Performance reporting
- Customer relationship management
Timeline
Market Analyst
BASF Environmental Catalysts and Metals Solutions
02.2024 - 04.2025
Operations Analyst
Coyote Logistics
02.2022 - 09.2023
Strategic Sales Project Manager
Coyote Logistics
01.2018 - 01.2022
UPS Operations Supervisor
Coyote Logistics
11.2017 - 12.2017
Customer Operations Representative
Coyote Logistics
10.2017 - 11.2017
Corporate Trainer
Coyote Logistics
06.2016 - 10.2017
Carrier Operations Representative
Coyote Logistics
08.2014 - 05.2016
Marketing Account Executive
YP Holdings
04.2013 - 08.2014
Regional Project Manager for Permitting and Signage
Party City Retail Group
04.2011 - 04.2013
Sales Manager
Genuine Marketing Solutions, Inc.
08.2006 - 06.2007
Administrative Assistant to the President
Shelters Unlimited, Inc.
05.2002 - 10.2011
Madonna University
Bachelor of Science from Business Administration