Lauren James
Rockville,MD
Summary
A college graduate in healthcare administration looking for a sales position. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive Assistant/Member Success Coordinator
Intelligent Office
Rockville, Maryland
09.2024 - Current
- Partnered with team members to accomplish project objectives and adhere to deadlines for multiple clients including attorneys, conference directors, and accountants.
- I have been answering phone calls for over a hundred clients from different businesses, scheduling clients for attorneys and several doctors' offices, including PCP and therapy, conducting intakes for attorneys, taking payments, and scheduling hourly meeting rooms.
- Developed relationships with customers through regular contact via phone calls or emails; addressed any complaints or inquiries promptly in order to maintain positive client relations.
Chart Prep
US Urology
Ormond Beach, FL
08.2023 - 04.2024
- Tracked and analyzed medical results, showcasing skills in data analysis and problem-solving.
- Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.
- Located, retrieved, and analyzed medical results for insurance purposes, showcasing skills in data analysis and problem-solving.
Receptionist
Open & Affordable Dental
Colorado Springs, CO
07.2022 - 05.2023
- Proficient in insurance verification, claims processing, billing, and collections, demonstrating strong attention to detail, problem-solving, and financial competence.
- Experienced in opening and closing office procedures, efficiently managing patient check-in and check-out processes, and preforming receptionist duties, highlighting reliability, responsibility, multitasking, and organizational skills.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions
- Maintained relationships with active clients, patients, and referral sources
- Display excellent customer services, interpersonal skills, and strong communication abilities in various administrative and patient-facing roles.
Education
Bachelor of Science - Healthcare Administration, Marketing Minor
University of North Florida
Jacksonville, FL08.2023
Skills
- Communication and analytical skills
- Detail-oriented and Interpersonal skills
- Organizational and problem-solving
- Excellent written and verbal communication skills
- Driven individual with sense of urgency
- high standard of professionalism
Certification
OSHA HIPAA BLS CPR
Preparing to Manage Human Resources - University of Minnesota
Timeline
Executive Assistant/Member Success Coordinator
Intelligent Office
09.2024 - Current
Chart Prep
US Urology
08.2023 - 04.2024
Receptionist
Open & Affordable Dental
07.2022 - 05.2023
Bachelor of Science - Healthcare Administration, Marketing Minor
University of North Florida