Lauren Johnson
Arlington,VA
Summary
Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
8
8
years of professional experience
Work History
Operations Manager
HomeGoods
Alexandria, VA
07.2021 - Current
- Lead store expense control and payroll to optimize business.
- Focus staff on Loss Prevention strategies and integrity concerns.
- Ensure every customer has a positive and cheerful shopping experience.
- Plan and prepare work schedules for 50+ employees to assign employees to specific duties.
- Evaluate department conditions and operations to determine strengths and areas for improvement.
- Engage team members and improve performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Control spending on overhead and equipment by devising and executing cost-management procedures.
- Enhance employee management by developing schedules, tracking time and administering payroll.
- Maximize coverage by carefully allocating resources, setting schedules and delegating assignments.
- Train new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduce worker accidents by implementing improved safety standards and monitoring procedures.
Store Co-Manager
Ann Taylor
Arlington, VA
11.2020 - 03.2021
- Executed visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards
- Used product knowledge tools to execute directives and interpret Store Sets
- Prioritized and lead execution of task directives within designated timeframes while using tools and resources to drive a high level of productivity (e.g. Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process)
- Fostered a client focused team environment by driving volume and anticipating clients’ needs
- Assisted with development of team to accomplish store’s business objectives through recruitment, selection, coaching, investment, engagement, retention, and motivation
Store Manager
Gap
Alexandria, VA
11.2019 - 10.2020
- Analyze results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
- Drive profitable sales through forecasting and scheduling
- Builds highly productive teams though sourcing, selecting, and developing people
- Accountable for team performance through coaching and feedback Implements action plans to maximize efficiencies and productivity.
Store Manager
H&M
Chicago, IL
07.2017 - 10.2019
- Manage, recruit, onboard, train, develop and provide succession planning for all staff and management team in the store.
- Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
- Establish and oversee plans, budgets and variable costs for store.
- Work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team.
HR Generalist
H&M
Chicago, IL
09.2013 - 07.2017
- Implemented and supervised orientation procedures for new hires.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
Education
Bachelor - Political science
Morgan State University
Baltimore, MDSkills
- Budget
- Onboarding and Orientation
- Coaching
- Employee Relations
- Focus
- Forecasting
- Leadership
- Policies
- Safety
- Sales
- Scheduling
- Supervisory
Timeline
Operations Manager
HomeGoods
07.2021 - Current
Store Co-Manager
Ann Taylor
11.2020 - 03.2021
Store Manager
Gap
11.2019 - 10.2020
Store Manager
H&M
07.2017 - 10.2019
HR Generalist
H&M
09.2013 - 07.2017
Bachelor - Political science
Morgan State University