Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Johnson

Lithonia,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Residential Solutions Consultant

Georgia Power
03.2019 - 02.2024
  • Enhanced customer satisfaction ratings by resolving issues efficiently with electric services.
  • Answered customer questions about electric billing, account issues and upgrade possibilities.
  • Recommended specific products to customers through third party companies based on needs of home.
  • Generated company revenue through product add-ons and sales.
  • Minimized quality assurance obstacles by effectively managing entry and editing of customer profiles.
  • Improved overall progress through working closely with team members and streamlining processes.

Sales Consultant

Georgia Power
02.2016 - 03.2019
  • Maintained sense of urgency in answering customer questions and requests through inbound calls.
  • Assisting customers with making payment arrangements for electric bills.
  • Educating and offering products and services that will make home more energy efficient.
  • Oversaw daily inbound calls to identify services that address primary needs.
  • Maximized customer retention by resolving issues quickly.

Education

Bachelor of Arts - Sociology

Georgia State University
Atlanta, GA
12.2004

Skills

  • Customer Needs Assessment for Electric Services
  • Sales Support
  • Requirements Gathering
  • Quality Assurance
  • Data Entry
  • Customer Relationship Management

Timeline

Residential Solutions Consultant

Georgia Power
03.2019 - 02.2024

Sales Consultant

Georgia Power
02.2016 - 03.2019

Bachelor of Arts - Sociology

Georgia State University

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Lauren Johnson