Lauren Johnson
Houston
Summary
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Regions Bank
Spring, TX
04.2025 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Processed customer transactions with accuracy, ensuring compliance with credit union policies.
- Assisted members in navigating account services and resolving inquiries efficiently.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Waitress
Cafe Del Rio
Lufkin, TX
07.2015 - 04.2025
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Participated in team meetings to discuss new menu items or changes in policy.
Bank Teller
Lufkin Federal Credit Union
Lufkin, TX
08.2022 - 04.2023
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Security Forces Member
United States Air Force, USAF
San Antonio, TX
08.2018 - 04.2019
- Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Maintained logs of activities related to security operations and reported findings to appropriate authorities.
- Participated in drills designed to test response times during emergency scenarios.
- Ensured compliance with applicable regulations governing the use of force by security personnel.
- Participated in regular drills and exercises designed to test response times and effectiveness in an emergency situation.
Education
Accounting
Angelina College
Lufkin, TXHigh School Diploma -
Lufkin High School
Lufkin, TX05-2017
Skills
- Memory retention
- Serving expertise
- Cash handling
- Team collaboration
- Guest relations
- Verbal and written communication
- Hospitality and accommodation
- Data inputting
- Deposit and withdrawal management
- Currency packaging
- Time management
- Banking regulations knowledge
- Banking software
- Attention to detail
- Sales and Cross-selling
- Relationship building and management
- Customer Service-oriented
Timeline
Relationship Banker
Regions Bank
04.2025 - Current
Bank Teller
Lufkin Federal Credit Union
08.2022 - 04.2023
Security Forces Member
United States Air Force, USAF
08.2018 - 04.2019
Waitress
Cafe Del Rio
07.2015 - 04.2025
High School Diploma -
Lufkin High School
Accounting
Angelina College
References
References available upon request.
Education and Training
other,other