Sharon Elliott
Pensacola
Summary
Business Development professional with 13+ years’ experience in member recruitment, retention, event planning, marketing, and operations. Proven track record of exceeding goals through strong relationship building and strategic problem-solving. Recognized for leadership, credibility, and fostering prosperous relationships across organizational levels.
Overview
25
25
years of professional experience
Work History
Relationship Banker
CHASE BANK
Baton Rouge, LA
06.2021 - 12.2021
- Delivered excellent member service by assisting customers with banking needs and product information.
- Supported account transactions, inquiries, and problem resolution with accuracy and professionalism.
Director of Membership
LOUISIANA DENTAL ASSOCIATION
Baton Rouge, LA
09.2007 - 12.2020
- Developed and implemented programs to increase membership and improve member retention.
- Created and distributed communications to current and prospective members.
- Recognized by the American Dental Association (ADA) for highest member market share and most improved retention rate for two consecutive years.
- Selected by ADA's Executive Director's Advisory Committee to contribute to membership operations process improvements.
Assistant Branch Manager
CAMPUS FEDERAL CREDIT UNION
Baton Rouge, LA
01.1997 - 01.1999
- Trained teleservice representatives in delivering excellent member service and cross-selling credit union products.
- Researched and resolved member complaints ensuring compliance with National Credit Union Administration (NCUA) regulations.
Education
Bachelor of Science - Legal Studies
The University of West Florida
Pensacola, FL01-2016
Skills
- Member recruiting and retention
- Customer service excellence
- Relationship building and business development
- Event planning and marketing
- Strategic problem solving
- Communication and leadership
- Compliance and regulatory knowledge
Accomplishments
- Recognized by ADA for highest member market share and improved retention rate
- Key contributor to ADA membership operations process improvement team
Timeline
Relationship Banker
CHASE BANK
06.2021 - 12.2021
Director of Membership
LOUISIANA DENTAL ASSOCIATION
09.2007 - 12.2020
Assistant Branch Manager
CAMPUS FEDERAL CREDIT UNION
01.1997 - 01.1999
Bachelor of Science - Legal Studies
The University of West Florida