Liza Kayhan
Washington,DC
Summary
Top-notch Relationship Banker with solid background in management, banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques. Business-minded Banking bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions. I'm a hardworking and passionate job seeker who is driven by ambition, enthusiasm and abundance of energy to deliver a great job, I prioritize quality, efficiency and diversity. It gives me great pleasure to work with different people who emerge from varying backgrounds and societies, it will provide more opportunities to learn more in a diversified work environment. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
01.2022 - Current
- To engage and educate clients with the industry lending digital banking solutions
- Introducing clients to the various high tech and high touch choices they have to do their banking in ways that are most convenient for them
- Using the resources and innovation technologies to optimize the client experience
- Efficiently managing time and capacity building.
- Explained account terms and conditions to customers.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Analyzed customers' financial information to deliver personalized account guidance.
- Cultivated strong customer relationships by providing tailored advice and services.
Visa Assistant
United States Embassy
07.2019 - 03.2021
- Translated important documentation and information from local languages to English
- Responsible for the managing and controlling visa applicants for the consular section
- Duties included the processing and printing of applicant visas
- Processing of immigrant and nonimmigrant visa applications (SIV, B1-B2, H1B, F1 …)
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Consumer Rights Protection Manager and KYC Lead
Afghanistan International Bank
04.2019 - 07.2019
- I had five different positions with AIB)
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Oversee the flow of cash or financial instruments
- Prepare reports related to investigations of equal opportunity complaints
- Analyzed production data and prepared reports for senior management.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other departments to align production with customer requirements.
Branch Manager
Afghanistan International Bank
04.2018 - 04.2019
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
Assistant Manager
Afghanistan International Bank
09.2017 - 03.2018
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Management Information System Officer
Afghanistan International Bank
04.2015 - 09.2017
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Oversaw development and implementation of improvements to support and network operations.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
Gold Customer Service Officer
Afghanistan International Bank
04.2014 - 04.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Established and accurately prepared customers accounts to complete new purchases.
- Responded to customer requests for products, services, and company information.
- Assisted call-in customers with questions and orders.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted company brand and unique offerings through personalized customer service.
Finance Reporting Assistant
NHLP – World Bank’s Project
08.2013 - 03.2014
- Prepared and checked payment documents and reported them to management
- Submitted salary reports to The Ministry of Finance
- Reconcile or note and report discrepancies found in records
Education
Internal Couching And Development Programs With BOFA - Banking And Financial Support Services
Goodwill Job Training Center
01.2022
Bachelor of - Business Administration
E-Noor University
07.2019
Diplomat - Business Administration
Afghanistan Technical And Vocational Institute
07.2013
High School Diploma -
Abdul Qasim Ferdawsi High School
12.2009
Skills
- Skilled at Cashiering, Customer Service, Finance and Banking
- Ability to work well independently and as a member of a team
- Strong leadership skills and ability to plan, organize, and prioritize work
- Committed to professional growth and development
- Experience working with an individual from various cultural and economic backgrounds
- Quality Assurance Evaluation, control of risk
- Financial Advising, and Sales Expertise
- Employee Motivation, supervising and controlling operational tasks
- Communications Strategies, and Community Relations
Accomplishments
- Achieved 100% satisfaction of surveys through effectively helping with client on daily basis.
- Supervised team of 10 staff members.
- Collaborated with team of 15 in the development of KYC update project (AIB).
- Eagle award, U.S. Embassy, Kabul 2019
- Awarded best employee of the year, 2017
- Awarded excellent work performance, 2014
Certification
- Customer Services, Rokyan Management Consultancy 2018
- Organizational Behavior and Effective Communications, USAID, AIB - 2015
- AML/CFT Training - 2015
- Leadership Training, Oxfam GB - 2013
Photography, Digital knowledge and Researching
Final Cut pro
Adobe premier
Video recording, photography
Banking and Cultural research about my country Afghanistan
Languages
Persian
Native or Bilingual
English
Full Professional
Urdu
Professional Working
Timeline
Relationship Banker
Bank of America
01.2022 - Current
Visa Assistant
United States Embassy
07.2019 - 03.2021
Consumer Rights Protection Manager and KYC Lead
Afghanistan International Bank
04.2019 - 07.2019
Branch Manager
Afghanistan International Bank
04.2018 - 04.2019
Assistant Manager
Afghanistan International Bank
09.2017 - 03.2018
Management Information System Officer
Afghanistan International Bank
04.2015 - 09.2017
Gold Customer Service Officer
Afghanistan International Bank
04.2014 - 04.2015
Finance Reporting Assistant
NHLP – World Bank’s Project
08.2013 - 03.2014
Internal Couching And Development Programs With BOFA - Banking And Financial Support Services
Goodwill Job Training Center
Bachelor of - Business Administration
E-Noor University
Diplomat - Business Administration
Afghanistan Technical And Vocational Institute
High School Diploma -
Abdul Qasim Ferdawsi High School
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