Sara Naraidoo
Lauderhill
Summary
Banking professional with a robust background in customer service, excelling in client relations and issue resolution. Proven ability to collaborate effectively within a team and adapt to ever-changing needs. Known for reliability, flexibility, and a strong focus on achieving results through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
Bank of America
12.2023 - 12.2025
- Managed over 75 calls daily while resolving customer inquiries swiftly and accurately.
- Supported clients with online banking navigation and digital troubleshooting.
- Established rapport through personalized service, improving customer satisfaction.
- Performed ongoing training on banking products, regulations, and updates.
- Resolve complaints with professionalism and empathy, strengthening client loyalty.
- Multitask across systems, documentation, and customer communication.
- Managed account transactions accurately and efficiently, ensuring compliance with banking regulations.
- Collaborated with cross-functional teams to streamline processes, improving overall customer satisfaction rates.
Server
The Preserve At Palm Aire
01.2023 - 08.2023
- Delivered prompt, attentive customer service in a fast-paced dining setting.
- Managed over 3 tables simultaneously while maintaining service quality.
- Established positive relationships with regular guests to enhance dining experiences.
- Ensured a clean, organized, and welcoming dining environment.
Cashier
RaceTrac
03.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Arrived on time and dressed professionally in clean company uniform.
- Implemented loss prevention strategies by monitoring store activities and reporting suspicious behavior to appropriate authorities when necessary.
Maintenance Cleaner
T&M Environmental Services
11.2021 - 01.2023
- Maintained facility cleanliness, safety, and sanitation standards.
- Completed scheduled maintenance tasks with consistency and accuracy.
- Operated specialized cleaning equipment, enhancing operational efficiency and effectiveness in various environments.
- Conducted routine cleaning and maintenance of facilities, ensuring cleanliness and safety standards were met.
- Developed and implemented cleaning schedules to optimize workflow and maintain consistent cleanliness across 5 locations.
Back of House Team Member
Chic-Fil-A
06.2020 - 04.2021
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Maintained composure and work quality while under stress.
Education
GED -
Florida Youth Challenge Academy
Starke, FL10-2021
Skills
- High-Volume Call Handling
- Customer Inquiry Resolution
- Complaint De-escalation & Conflict Resolution
- Client Relationship Management
- Time Management & Multitasking
- Process Compliance & Quality Assurance
- Microsoft Office Specialist (Expert)
- Digital & Online Banking Support
Certification
Microsoft Office Specialist - Expert
Timeline
Banking Customer Service Representative
Bank of America
12.2023 - 12.2025
Server
The Preserve At Palm Aire
01.2023 - 08.2023
Cashier
RaceTrac
03.2022 - 01.2023
Maintenance Cleaner
T&M Environmental Services
11.2021 - 01.2023
Back of House Team Member
Chic-Fil-A
06.2020 - 04.2021
GED -
Florida Youth Challenge Academy