LAUREN JONES
Lewisville,NC
Summary
An individual with powerful listening and communication skills. Driven and offering 18 years of professional support for exceeding individual needs as a recruitment coordinator. Acknowledged for strategy development and candidate screening. Looking for an opportunity to expand customer service and recruiting skills in a new industry. I have never met a stranger and built for this job!
Overview
18
18
years of professional experience
Work History
Clinical Research Patient Recruiter
Care Access
04.2022 - 05.2022
- Recruited, screened, and scheduled new volunteers for clinical trial participation.
- Used MS Office to track all new and existing participants for communication attempts.
- In depth understanding of various clinical study documents such as protocols, ICFs, and screening materials.
- Demonstrated and leveraged knowledge of inclusion and exclusion criteria for each protocol and the purpose of the protocols.
- Developed rapport with and provided excellent customer service to prospective patients.
- Collaborate with teammates and demonstrate problem solving skills to assist in answering patient recruitment related questions via Slack.
Recruitment Coordinator
Lyndhurst Clinical Research/Unified Women's Clinical Reserach, Winston
01.2004 - 06.2020
- Led high volume recruitment efforts for large pharmaceutical clinical trials department
- Designed and implemented overall recruitment strategies
- Utilized advanced search techniques including social networking channels, participation in community events and cold calling to attract and establish new candidates
- Managed large volume of calls daily
- Conducted pre-screening interviewing and evaluated potential candidates
- Compiled candidate data to build ongoing database of qualified candidates
- Developed in-depth knowledge of clinical trials and study drug/device recruiting for
- Provided outstanding customer service skills
- Created ads and worked closely with marketing companies
- Increased departments recruitment goals significantly each quarter
Education
Bachelors of Science - Hospitality Management, Business Adminstration
East Carolina University
05.2002
Skills
- Understanding of recruitment concepts
- Excellent telephone manners and listening skills Multiple soft skills
- Excellent time-management skills, ability to multitask and pay attention to detail
- Proactive and able to work independently Relationship builder
- Proficient in Microsoft and Google, especially Word and Excel
- Ability to work under pressure in a fast paced environment
- Able to plan and meet goals
- Outstanding customer service skills
Timeline
Clinical Research Patient Recruiter
Care Access
04.2022 - 05.2022
Recruitment Coordinator
Lyndhurst Clinical Research/Unified Women's Clinical Reserach, Winston
01.2004 - 06.2020
Bachelors of Science - Hospitality Management, Business Adminstration
East Carolina University
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