Yolanda Saenz
Jacksonville,FL
Summary
Dedicated Clinical Research Coordinator experienced in complying with study protocols, standard operating procedures and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer 34+ years' experience in the field and take on a fast-paced position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator/Phlebotomy Technician
Care Access
Gilroy, California
06.2022 - 06.2024
- Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Kept patient care protocols and clinical trial operations in compliance.
- Collected, processed and delivered specimens from trial participants.
- Conducted screening interviews to determine eligibility of possible subjects.
- Gathered and reviewed study data.
- Took vital signs and collected blood samples and medical histories as part of study protocols.
- Monitored subject enrollment and tracked dropout details.
- Educated participants on studies and anticipated outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Learned new testing methods through continued education and research.
Clinical Research Coordinator/Phlebotomy Technician
Sutter Health Research
Palo Alto, CA
03.2017 - 01.2022
- Conducted informed consent presentations and maintained documentation.
- Recruited volunteers for studies by [passing out flyers] .
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Obtained samples for testing following standard protocols.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Collected information and samples in support of staff research.
- Ordered supplies, shipping and receiving .
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, guidelines.
Laboratory Technician Support Specialist
El Camino Hospital
Mountain View, CA
04.1988 - 01.2017
- Trained and supervised phlebotomists and lab assistants.
- Obtained blood specimens through venipunctures and fingersticks.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Directed activities of phlebotomy department.
- Developed schedules for orders, draws and processing of blood samples.
- Monitored logs to verify adherence to draw and testing schedules.
- Maintained and organized phlebotomy data and statistics.
- Enforced isolation procedures to maintain specimen integrity.
- Implemented state certification for phlebotomists and lab assistants by required deadlines.
- Communicated with Doctor and Nurses concerning tests falling outside normal ranges.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified collection orders and communicated discrepancies to nurses.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Conducted various blood tests and updated results into paper and electronic charts.
- Transported specimens following established protocol for temperature and light.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Upheld donor confidentiality throughout intake and collection process.
Education
High School Diploma -
Oak Grove High School
San Jose, CASome College (No Degree) - Medical Assisting
Clayton Career College
Santa Clara, CAPhlebotomy Cert. - Phlebotomy
Hartnell College
Salinas, CASkills
- Research Experience
- Documentation Requirements
- Friendly, Positive Attitude
- Critical Thinking
- Customer Service
- Computer Skills
- Flexible Schedule
- Good Work Ethic
- Team Management
- Microsoft Office
- Specimen Handling
- Trial Oversight
- Organizational Skills
- First Aid/CPR
Certification
Certifications :
- BLS - January 2024
- CPT 1 - May 2025
- National CPT May 2025
spanish
English
Spanish
Timeline
Clinical Research Coordinator/Phlebotomy Technician
Care Access
06.2022 - 06.2024
Clinical Research Coordinator/Phlebotomy Technician
Sutter Health Research
03.2017 - 01.2022
Laboratory Technician Support Specialist
El Camino Hospital
04.1988 - 01.2017
High School Diploma -
Oak Grove High School
Some College (No Degree) - Medical Assisting
Clayton Career College
Phlebotomy Cert. - Phlebotomy
Hartnell College
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