Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren E Jordan

Huntersville,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Crew Member

McDonald's
05.2024 - Current
  • Works front counter, drive-thru and other areas.
  • Takes orders, prepares meals, and collected payments.
  • Demonstrates strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Works well with teammates and accepted coaching from management team.
  • Improves customer satisfaction by providing friendly and efficient service at the register.
  • Provides exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted up to 100+ per shift with efficiency and professionalism.
  • Maintained an order accuracy rate of 97%

Delivery Driver (Dasher)

DoorDash
01.2020 - Current
  • .Work as an independent contractor
  • Ensure timely pick-up/delivery of perishable items to customers
  • Review orders before & after delivery to ensure orders are complete, accurate, and customer satisfaction.
  • Completed over 1,500+ deliveries, maintaining a 4.9 customer rating.

Packer Palletizer

BestCo Inc.
01.2023 - 04.2024
  • Ensure proper packaging material is available to match production schedule
  • Inspect product for quality defects (i.e., unwrapped products, loose wrappers, foreign objects, defective packaging, and proper labeling/lot numbers)
  • Package product in cartons/case according to specifications
  • Communicate packaging and product quality problems to line leader and/or supervisor
  • Stack fully packed /sealed cases on pallet according to product specification layout
  • Wrap full pallet of product with stretch wrap; identify with proper production ticket
  • Follow SCN BestCo's LOTO Policy and procedures to ensure that machines or equipment are isolated from all potentially hazardous energy before performing cleaning, service, or maintenance activities where they may be an unexpected energizing, start-up, or release of stored energy
  • Coordinate movement of full pallet with material handler
  • Ensure work area is always clean and orderly
  • Count / Weigh scrap and report to line leader / supervisor

Sales Associate

Lowes Home Improvement
01.2021 - 01.2022


  • Assisted an average of 150+ customers daily with product inquiries, returns, and service needs.
  • Engaged customers to build rapport/loyalty.
  • Interacted with customers, helping and responding to queries about products and purchases.
  • Provided recommendations according to customer needs or preferences.
  • Located merchandise for customers and placed orders, where necessary.
  • Introduced promotions and new products to customers.
  • Operated cash register and handled cash payments and credit card processing.
  • Handled refunds, exchanges, and returns.
  • Updated customer records as needed.
  • Stayed up to date with sales trends for better service and achievement of sales.
  • Alerted management of potential security issues

Guest Advocate (Seasonal)

01.2019 - 01.2020
  • Provided tailored suggestions and solutions through active selling
  • Advocated for a great guest experience by welcoming, thanking, and exceeding guest service expectations by focusing on guest interaction and recovery
  • Expert of operations, process, and efficiency
  • Supported a guest first culture across the store
  • Assisted with department sales trends, inventory management, and process efficiency and improvement
  • Executed daily/weekly workload to support business priorities and deliver on sales goals

Host

Olive Garden
01.2018 - 01.2019
  • Created a guests' first and lasting impression by creating a welcoming environment
  • Ensured that various guest and team member touch points were regularly sanitized
  • Offered suggestions to enhance the dining experience for customers
  • Supported serving staff, and other functions to ensure a great feasting experience for guests

Retail Sales Associate

American Eagle
01.2017 - 01.2018
  • Responsible for all sales activities and sales associate job duties
  • Provided product information
  • Demonstrated outstanding customer service and selling skills
  • Kept sales floor stocked with merchandise
  • Assisted with merchandise display, organizing the selling floor and stock areas
  • Addressed customer complaints

Administrative Assistance Intern

Regina L. Henderson DDS Dental Office
01.2010 - 01.2014
  • Ensured files were up to date and organized with detailed factual data comparisons
  • Conducted screening and referring calls while serving as an general informational resource

Education

High School -

North Mecklenburg High School
Huntersville, NC

Business

Central Piedmont Community College
Huntersville, NC
12-2029

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Customer engagement

Timeline

Crew Member

McDonald's
05.2024 - Current

Packer Palletizer

BestCo Inc.
01.2023 - 04.2024

Sales Associate

Lowes Home Improvement
01.2021 - 01.2022

Delivery Driver (Dasher)

DoorDash
01.2020 - Current

Guest Advocate (Seasonal)

01.2019 - 01.2020

Host

Olive Garden
01.2018 - 01.2019

Retail Sales Associate

American Eagle
01.2017 - 01.2018

Administrative Assistance Intern

Regina L. Henderson DDS Dental Office
01.2010 - 01.2014

High School -

North Mecklenburg High School

Business

Central Piedmont Community College

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Lauren E Jordan